The Board of Mahoning County Commissioners is seeking to hire an Income Maintenance Aide.

Responsibilities:

Provide required support to Case Managers, Eligibility Specialists and Supervisors to assist in the support of new and on-going recipients of public assistance.

Open, time stamp, sort and distribute incoming mail and medical renewals.

Request verification for benefits requested to ensure accurate information and eligibility.

Inspect and scan benefit applications, verification forms, childcare papers, nursing home packets, incoming mail, and other documents appropriately to the correct client case number, utilizing the front desk scanning room.

Create and index new client applications for Medicaid and long-term care recipients, update case summary sheets.

Screen applications for Adult Protection Services and Homemaker services.

Send documents to various community agencies, banks, police departments, hospitals, courts, and attorneys.

Schedule client phone interviews and appointments; maintain and update appointment calendar.

Return calls to clients and answer inquiries timely and in a professional manner; send documents as requested; transfer to appropriate unit for service, track calls on activity sheets.

Update and document address changes and other personal information, and input case commentary in a timely and thorough manner.

Explain to clients how to complete required forms to continue, resume or restart benefits, and the time frames for proper processing, either over the phone or in person.

Resolve complaints and address emergency issues with clients regarding their eligibility.

Back-up with activities in front lobby by greeting the public in a professional manner to include, but not limited to: inquiring as to services needed, directing to appropriate unit for services, checking clients in for appointments or hearings, advising other units for further customer assistance.

Qualifications:

High School Diploma or GED, and a minimum of six (6) months of experience in a clerical, customer service or related business or social services office position.

Valid Driver's License with an acceptable driving record.

Must have access to, and use of own transportation.

Must be able to pass a Driving Record Check, Drug Test, and Background Check

Minimum Requirements to Perform Work:

High School Diploma or General Education Degree (GED).

Two (2) years of general office experience and / or training, or equivalent combination of education and experience.

Valid Driver's License with an acceptable driving record.

Must have access to, and use of own transportation.

Must be able to pass a Driving Record Check, Drug Test, and Background Check

Additional Details:

Days: Monday -- Friday

Hourly Wage: $14.69

Benefits: Health Insurance, Dental Insurance, Vision Insurance, Education Assistance, 401k / Retirement Plan, Paid Holidays, Sick Leave, and Vacation

This is a bargaining unit position

To Apply:

An Employment Application must be submitted by 4:30pm Wednesday, April 22, 2026.

Interested individuals may obtain an application on-line at: www.mahoningcountyoh.gov{rel="noopener noreferrer" target="_blank"} or at the Commissioner's Office (on the 2nd floor) at: 21 West Boardman Street, Youngstown, OH 44503.

Applications may be submitted by e-mail to: [jobpostings@mahoningcountyoh.gov]{rel="noopener noreferrer" target="_blank"} or submitted to:

Board of Mahoning County Commissioners

Attn: Human Resources Department

21 West Boardman Street, Sui

Mahoning County Board of Commissioners

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Income Maintenance Aide