Senior Technical Services Application

EXACT SCIENCES CORPORATION • Madison, WI • 11h ago

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re
helpingchange how the world prevents, detects and guides treatment for
cancer. We give patients and clinicians the clarity needed to make
confident decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you\'re working to help others. Position
Overview The Sr. Technical Services Application Scientist is responsible
for providing outstanding technical support to Exact Sciences customers.
This position works individually or in collaboration with others on
troubleshooting and resolving customer assay questions or issues in a
timely manner. This position will also work on projects to bring
enhancements of current products and processes to the customer. This
role requires onsite work in Madison, WI. Essential Duties Include but
are not limited to the following: Receive and document incoming customer
communications. Work cooperatively with the Technical Services team and,
when appropriate, internal functional departments to troubleshoot and
resolve customer questions or requests in the areas of reagent,
consumables, and assay related issues. Lead troubleshooting of customer
issues through root cause investigation, experiment design, study
execution, data analysis, and reporting. Conduct bench level experiments
within several product areas. Prepare technical experiment report with
all technical specification and information and present to supervisor or
project team. Coordinate with the Development and Marketing teams for
proper implementation of new products by providing technical input and
participate in decisions affecting project planning and experimental
design. Clearly and accurately summarize and document troubleshooting
activities or technical summary. Prepare detailed technical protocols.
Communicate customer feedback regarding their product requirements to
the developmental team for better designing and implementing of new and
existing products. Assist with metrics tracking to monitor performance
of the technical services team and quality of the product delivered to
the laboratory customer. Draft and distribute content of customer
communications; including customer notifications and technical or
service bulletins. Contribute ideas to improve team process. Clearly
communicates with supervisor and team members. Ability to provide
technical and hands-on support to... For full info follow application
link. We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard to
age, color, creed, disability, gender identity, national origin,
protected veteran status, race, religion, sex, sexual orientation, and
any other status protected by applicable local, state or federal law.
Applicable portions of the Company\'s affirmative action program are
available to any applicant or employee for inspection upon request.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/84C48E86FA8A4025

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