Financial Solutions Center Manager

First Commonwealth Bank • Massillon, OH • 1d ago

As a First Commonwealth Financial Solutions Center Manager, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will lead a Financial Solutions Center with effective communication, ongoing coaching and relentless execution on our mission and vision and drive development for your team members. With a high level of accountability for all aspects of your Center's success, you drive for high-performance results within a competitive and demanding financial solutions sales environment. You will lead your team to execute a well-defined plan for delivering the entire bank to your community. You will personally drive small business sales through consistent and on-going business development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships.
What Great Looks Like in this Role
As an FSCM, your days will be divided into 5 essential job functions:
Grow Small Business Relationships - 40% of your time will be spent establishing and growing relationships with the small businesses in your community. You will do this through the following activities:
a. Network and leverage centers of influence
b. Build real relationships with your existing customers (book of business)
c. Be active in your community
d. Maintain a consistent small business lending pipeline to reach your goals and grow your balance sheet
e. Plan, set and conduct outbound calls and appointments; send thank you notes; quickly follow up and document your activities in Synapsis.
f. Actively prospect to grow your BOB using various tools
g. Work with your business partners to deepen relationships by identifying solutions and facilitating introductions
Grow Consumer Relationships - 30% of your time will be spent establishing and growing consumer relationships through the following activities:
a. Execute on BUILD, 8 Step Sales Process and our Customer Service Promise
b. Develop, train and empower your team to grow existing and new customer relationships by driving sales conversations and activities
c. Engage with existing business customers to uncover personal opportunities
d. Be relentless in following up to deepen relationships and grow your consumer balance sheet
e. Ask for referrals from your existing customers, thanking them and following up with them
Developing Your Team and Yourself - 20% of your time will be spent ensuring that you and your team are engaging in the right activities to drive growth, both in balance sheets and in yourselves. This will happen by:
a. Planning your day and scheduling your team effectively and efficiently
b. Always looking for new, talented professionals who would bring value to FCB
c. Effectively onboarding new employees to ensure a positive start to their career here; manage both the experience and the details
d. Continuously assessing the skills of your team, providing consistent, valuable and honest feedback for their improvement
e. Holding employees accountable for their results and develop actions plans for success; celebrate their successes
f. Investing in the individual development of your employees through formal and on the spot coaching, training and modeling behaviors
Manage Operations and Compliance - 10% of your time will be spent ensuring your office is a well-oiled machine. You will do this by:
a. Partnering closely with your OSC to manage risk and adherence to our policies and procedures for the safety of o
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