Implementation Coordinator- Minneapolis, MN

Canteen One Company Inc • Minneapolis, MN • 1d ago

Canteen One Starting pay: 55,000.00- 58,000.00 Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast. Let's talk about Perks! At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea! Let's talk about Opportunity! As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in! Canteen One offers a variety of career opportunities, including: Customer Service Accounts Receivable / Consolidation Services Finance / Accounting Client & Account Management Vendor Relations / Operations Information Technology great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary The Implementation Coordinator at Canteen One plays a critical role in successfully launching and managing new client programs. This position is responsible for coordinating program packaging, implementation, and tracking while ensuring timelines, service expectations, and client requirements are clearly communicated and met. The ideal candidate is detailoriented, clientfocused, and experienced in managing multiple projects while building strong internal and external relationships. In this role, you will act as a liaison between clients, field support, and internal teams, ensuring smooth program rollouts and ongoing success. You will proactively identify and communicate potential risks or challenges-such as delays, service gaps, or pricing concerns-and help drive effective solutions to keep implementations on track. Essential Duties & Responsibilities Manage multiple implementation projects, including new store openings, client onboarding, program rollouts, client requests, and program changes Establish project timelines, milestones, and deadlines while monitoring progress and deliverables Evaluate project success, completion metrics, and overall client satisfaction Communicate client expectations to Field Support teams and collaborate on alternative solutions when needed Determine internal resource needs based on project scope and requirements Provide clear and consistent project status updates, reports, and summaries to key stakeholders Track and report project metrics, percentage completion, risks, and outstanding issues Maintain accurate project documentation, including risk tracking and action plans Compile and present information from various technology platforms in a professional manner Deliver presentations and updates via phone, webinar, or inperson/group meetings Run verification and system reports to confirm accurate setup and execution of client programs Qualifications Bachelor's degree with at least six months of advanced customer service or account management experience (one year strongly preferred), or High school diploma with a minimum of three years of advanced customer service experience Excellent written and verbal communication skills with the ability to build positive relationships Strong customer service mindset with attention to detail, accuracy, and timeliness Ability to prioritize multiple projects and manage workload effectively in a fastpaced environment Intermediate proficiency in Microsoft Excel (including calculations and VLOOKUP); strong Microsoft Word skills Experience with ERP systems (such as JD Edwards, Oracle, PeopleSoft, or SAP) and reportwriting tools (e.g., Business Objects) strongly preferred Apply to Canteen One today! Click here to Learn More about the Compass Story Associates at Canteen Oneare offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyCanteenOne.pdf Req ID: 1496284 Canteen One ISAAC Warren SMITH Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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