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IT Analyst

University of Kansas • Lawrence, KS • 4h ago

31963BR

Job Title:

IT Analyst

Department:

Information Technology

Primary Campus:

University of Kansas Lawrence Campus

Job Description:

60% - Technical Documentation & Business Intelligence:

Work within a team to develop and implement technical and procedural documentation.

Maintain, administer, and assist in troubleshooting knowledge base systems.

Create and develop new documentation that details features and procedures for IT systems.

Provide periodic and cyclical review of existing documentation, ensuring accuracy and completeness.

Work across teams to enhance documentation practices and procedures.

Assist in collecting, analyzing, and reporting IT operational metrics to support decision-making.

20% - Change Management:

Schedule and create the agenda for weekly Change Advisory Board (CAB) meetings.

Facilitate weekly CAB meetings and document key decisions and action items.

Ensure all change submissions comply with established policies and procedures for IT change management.

Recommend and implement process improvements to enhance change management efficiency.

Collaborate with CAB members to support decision-making, track progress, and maintain accurate records.

Facilitate communication about changes when necessary.

15% - Strategic Planning & Enterprise Initiatives:

Engage in enterprise initiatives and strategic planning efforts as directed.

Participate in project management efforts as assigned by IT leadership, including documentation and process standardization.

5% - Other duties as assigned.

Req ID (Ex: 10567BR) :

31963BR

Disclaimer:

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.

Work Schedule:

Monday-Friday 8am to 5pm

FLSA Status:

Nonexempt

Contact Information to Applicants:

Vickye Kozlowski

vickye@ku.edu

Required Qualifications:

High school diploma\GED and four years relevant professional experience, or an associate's degree and two years of relevant professional experience, or a bachelor's degree.

One year of experience of coordinating IT change management processes or similar structured processes.

Demonstrated experience creating and maintaining technical or procedural documentation as evidenced in application materials.

Excellent written communication skills and attention to detail as evidenced in application materials.

Employee Class:

U-Unclassified Professional Staff

Advertised Salary Range:

61,700

FTE:

1.0

Preferred Qualifications:

Bachelor's degree in a technology related field.

Experience working with or administering knowledge base or content management systems (e.g. TDX, ServiceNow, etc.) as evidenced in application materials.

One year experience in project management or a related field.

At least one year of professional experience with:

Supporting Windows or Mac operating systems.

Implementing and managing information technology systems.

Microsoft Endpoint Configuration Manager (MECM)

Microsoft Active Directory & Group Policy

A ticket management system such as TDX or ServiceNow

Troubleshooting network issues / network management in an enterprise network.

IT work experience at a higher education institution.

Position Overview:

The IT Analyst plays a vital role within KU Information Technology by serving as the Change Manager for the organization's IT change management process and by supporting the creation, maintenance, and ongoing development of technical documentation and business intelligence processes across the department. This position is responsible for coordinating and facilitating communication related to IT changes, ensuring compliance with established change management processes, developing technical documentation, and supporting the IT Knowledge Base. The IT Analyst works closely with campus stakeholders, IT service providers, and IT leadership to ensure that new and existing IT processes align with institutional needs and strategic initiatives.

KU is not able to provide H-1B sponsorship for this position.

Due to complex state employment laws, the University of Kansas may be unable to hire fully remote workers for this position outside of Kansas. Specifically, we cannot currently offer employment to candidates residing in the following states: California, Delaware, Idaho & Minnesota. We appreciate your understanding and invite interested individuals from eligible states to apply.

Reg/Temp:

Regular

Application Review Begins:

02-Feb-2026

Anticipated Start Date:

16-Feb-2026

Additional Candidate Instruction:

In addition to the online application, the following documents are required to be considered for this position:

Cover letter describing how you meet the required and preferred qualifications.

Resume

List of three (3) professional references

Please include a copy of any of the following, written by you as either part of past work or as a sample or example or current documentation writing skill, and which does not exceed two-pages in length:

Step-by-step how-to instructions

Procedure documentation

Policy/Guideline documentation

System specifications or details documentation

Only complete applications will be considered.

Application review begins February 2, 2026, and will continue until a qualified pool of applicants are identified.

Job Family:

Information Technology-KUL

Work Location Assignment:

Telework

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