Customer Service Representative- Remote

Sharecare • Annapolis, MD • 14h ago

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary:

Start Date: Monday March, 2nd 2026

Schedule: Monday - Friday, must be open to any 8-hour shift between the hours of 7am - 9pm CST. This role requires one Saturday shift every 4-6 weeks. Exact shift will be assigned after training.

Pay: $15.50/hour

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.?

Essential Job Functions:

Identify, evaluate and prioritize caller?needs, questions and concerns.?

Formulate plans of resolution and respond?appropriately and efficiently.?

Maintain and restore customer satisfaction and partner with other teams as needed.?

Perform problem analysis, problem determination and recommended resolutions to the?callers in accordance with standard protocol.?

Proactively educate caller on program benefits.?

Meet or exceed established call center metrics, attendance standards and quality levels.?

Use computer tools to accurately process and document information.?

Develop rapport with callers and appropriately adjust communication style.??

Provide accurate information about?Sharecare programs and services.?

Escalate issues internally and follow up on escalated issues.?

Qualifications:

High School Diploma?

Prior experience in a customer?service related?field preferred.?

Great communication skills?

Must be able to multi-task?

General working knowledge of Microsoft Word &?Outlook?

Computer keyboard proficiency?and internet navigation skills?required?

Have the ability to?work effectively with others in a team?environment??

Ability to thrive in a fast-growing always changing?environment?

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Similar Jobs

LOGISTICS MANAGEMENT SPECIALIST

Defense Information Systems Agency • Fort Meade, MD • 1h ago

Management & Administrative

Summary This position for The Defense Information Systems Agency is at Fort Meade, Maryland . **This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HO...

1h ago

Go to Apply

IT PROGRAM MANAGER (SYSANALYSIS)

Defense Information Systems Agency • Fort Meade, MD • 1h ago

Management & Administrative

Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to ca...

1h ago

Go to Apply

GDI - Cloud Program Manager

Oracle • Annapolis, MD • 1h ago

Management & Administrative

Job Description US Citizenship required Must Possess: Active SECRET Clearance Job Summary: Oracle Consulting is seeking an experienced DoW Cloud Program Manager to lead the delivery of large, complex cloud programs suppo...

1h ago

Go to Apply

Sr. Director , DoD Comcast Government Services

Comcast • Baltimore, MD • 1h ago

Management & Administrative

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's large...

1h ago

Go to Apply

Security Officer - Armed Reception Security Clearance

Allied Universal • Linthicum Heights, MD • 1h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1h ago

Go to Apply

Account Manager IV, Multi-State

Kaiser Permanente • Hyattsville, MD • 9h ago

Management & Administrative

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaise...

9h ago

Go to Apply

MFA Help Desk System Administrator

CACI International • Fort Meade, MD • 13h ago

Management & Administrative

Job Title: MFA Help Desk System Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up...

13h ago

Go to Apply

Availability Manager - TS/SCI w/Poly

General Dynamics Information Technology • Annapolis Junction, MD • 13h ago

Management & Administrative

Req ID: RQ213487 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Process and Operational Efficiency Skills: Business Developme...

13h ago

Go to Apply

Information Systems Security Officer - TS/SCI w/Poly

General Dynamics Information Technology • Annapolis Junction, MD • 13h ago

Management & Administrative

Req ID: RQ213489 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Skills: Information Security,Net...

13h ago

Go to Apply

Manufacturing Engineer Manager - Level 2

Northrop Grumman • Hanover, MD • 13h ago

Management & Administrative

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: None TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems th...

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.