Operations Administrative Assistant

Omni Hotels • San Antonio, TX • 1h ago

Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

To handle all administrative duties as required by Executive Office, Human Resources and the General Manager. Supports the Executive Operating Committee, the General Manager, the Director of Human Resources, Director of Rooms and the Director of Food & Beverage.

Responsibilities

Assistant to the General Manager, Director of Human Resources, Director of Rooms and Director of Food & Beverage

Supports the Executive Committee

Extensive administrative duties and responsibilities; communication and distribution of daily/weekly/monthly reports and correspondence to corporate office

Handles confidential material and information, daily distribution of the mail, daily check deposit of accounts receivables

Responsible for maintenance of the mail room

Manage day-to-day guest relations and corporate guest relations, all external guest correspondence, and internal communications, including daily Medallia Reports, ELMER, Synergy input and reports, and guest alerts, and responding to review sites (Trip Advisor/Google/etc.)

Maintain guest relations files and ensures that all information is included in file, i.e. guest correspondence, letters, fax, emails, information, guest folios, gift certificates, etc.

Maintain Gift Certificate Log to include value, purpose, date issued, and date redeemed

Upload all necessary Service Scorecard backup monthly to the hub

Coordinate all travel arrangements including reservations, transportation, amenities, and in-house meetings and events for VIP's, corporate and ownership visits

Create and modify reservations in Opera as directed by Executive committee

Send amenities and welcome cards to VIP's and special guests as directed

Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.

Maintain hotel licenses, permits, contracts and certificates of insurance

Involved in associate events and activities' committees within the hotel

Perform other duties as assigned by management

Qualifications

Minimum of 2 years experience in an administrative role

Hotel experience preferred

Education - Associate Degree

Skills; Proficient in Microsoft Office Suite ( Word, Excel, PowerPoint and Outlook)

Must be able to @type a minimum of 40 wpm.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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