Compensation Data
The base salary range for this position is $170,000 to $269,000. The position may be eligible for a role specific discretionary bonus, relocation, and/or other compensation elements. We continuously review market data and may adjust salary ranges as needed in the future. Actual compensation will be based on job-related factors such as skills, experience, and qualifications, and other factors permitted by law. For an overview of our benefits please click here (https://www.boehringer-ingelheim.com/us/careers/explore-our-company/benefits-rewards) . ?
The base salary range for this position is $170,000 to $269,000. The position may be eligible for a role specific discretionary bonus, relocation, and/or other compensation elements. We continuously review market data and may adjust salary ranges as needed in the future. Actual compensation will be based on job-related factors such as skills, experience, and qualifications, and other factors permitted by law. For an overview of our benefits please click here (https://www.boehringer-ingelheim.com/us/careers/explore-our-company/benefits-rewards) . ?
Description
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
The Associate Director, Business PSP Design Launch Excellence is responsible for translating business strategy into actionable processes that enable the successful launch of new patient support programs, enhance patient experiences within existing programs, and drive operational efficiencies across brands.
This role serves as a strategic partner to cross-functional teams, ensuring alignment between program design, technology enablement, and patient-centric objectives, while embedding governance, compliance, and continuous improvement practices.
This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.
Duties & Responsibilities
STRATEGIC & CROSS FUNCTIONAL LEADERSHIP
Translate business strategy into the assessment and design of processes required to launch new patient support programs and optimize existing ones.
Translate business trends and industry benchmarks into differentiated initiatives aligned to PSP enterprise objectives.
Drive efficiencies in program architecture across brands to support scalability in patient centric objectives.
Leads cross-functional teams' collaboration to design program capabilities across people, process, and technology.
Influence decision-making across cross-functional teams to deliver optimal solutions for patients.
OPERATIONS STRATEGY, EXECUTION & PROCESS OPTIMIZATION
Design and implement enterprise-level performance measurement framework to evaluate process effectiveness, program performance, compliance adherence, and operational efficiency.
Ensure delivery of the right information at the right time through preferred communication channels, aligned with program strategy, by continuously to review and refine processes to enhance patient and agent experience.
Demonstrated success in prioritization, organizational and analytical skills as well as the ability to create solutions for issues, gaps, and opportunities by managing projects and co-leading initiatives that drive organizational growth.
Partner with business teams to identify reporting and analytic needs for programs, enhancements, and new capabilities. Leveraging insights to identify opportunities for efficiency gains, cost savings, and improved communication across functions.
Identify new opportunities beyond current organizational thinking to enhance patient experience and operational efficiency. Ensure processes evolve with changing business needs and technology advancements.
Support program development and integration efforts with internal Technology Services, stakeholders, and external partners. Articulate detailed business processes and requirements to ensure seamless implementation.
GOVERNANCE AND COMPLIANCE
Design, implement and govern enterprise-wide PSP frameworks that ensure consistent compliant execution of patient support programs across the enterprise. Deliver auditable, risk mitigated processes aligned with internal policies and industry regulatory requirements.
Establish and operationalize governance communication protocols that drive cross-functional accountability, regulatory transparency, and strategic alignment across stakeholders. Inform dashboards and escalation pathways to drive timely decision-making and issue resolution.
Requirements
Bachelor's degree required; Master's degree preferred (e.g. MBA, MSc)
At least 5+ years of Pharma industry knowledge, e.g., consulting, medical affairs, business design, product launches program and project management; patient services experience preferred.
2+ years' experience in Patient Services and/or pharmaceutical strategy and operations role
3+ years' experience in leading highly collaborative teams.
Excellent Judgement - regarding the "how," "what," and "when" of addressing Sr. Leaders and key stakeholders with sensitive issues
Proven experience and a strong understanding of what it takes to succeed in project management.
Ability to build relationships on mid and senior executive level and become a discussion partner and a trusted advisor on a broad range of management topics.
Ability to provide quality control and guidance on projects. Ability to oversee multiple projects running simultaneously.
Entrepreneurial spirit, self-starter and strong initiative.
Team player working effectively with a global team (Corporate)and multiple business partners.
Strategic thinking skills
Strong communications skills
Value cultural awareness
Facilitation skills
Conflict management skills
Negotiation skills
Excellent problem-solving abilities.
Willing to travel.
Eligibility Requirements:
Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required)
Must be 18 years of age or older
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
