Job Overview
Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs. Provide leadership and vision to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead, Customer Site Manager, and/or a leadership role in a specific CDM task (e.g., Subject Matter Expert (SME). Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents.
Essential Functions
Client Management:
Serve as primary point of contact for customer on data management deliverables.
Manage multiple large studies or program of studies (possibly global)
Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise.
Lead direct negotiations with customer, e.g., timelines, financial, process, resources.
Maintain strong customer relationships.
Ensure open communications with customer and IQVIA management to independently manage and meet contractual obligations.
Service Management:
Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables.
Provide training and development on data management expertise to junior team members.
Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders.
Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
Serve as the escalation point for unresolved data issues.
Independently work with client data managers, vendors, internal team members for resolution
Ensure appropriate resources are assigned to meet project deliverables.
Create and/or review and sign-off on all data management plan (DMP) documents.
Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW.
Implement proactive quality management plans across multiple projects/programs/customer account. Manage service performance and provide leadership to identify root causes of issues and implement remedial actions.
Continuously look for opportunities to improve service.
Develop and work with team to implement plan to re-organize and drive change (possibly across a customer account)
Ensure timely follow-up and resolution of compliance issues.
Serve as Subject Matter Expert (SME)
Provide leadership and expertise in a specific CDM task or technology.
Serve as customer site lead for one or more customers.
Train and mentor junior DTL staff in DM expertise
May coordinate the work of more junior DTL staff.
Independently maintain internal tracking databases and systems
Financial Management/Business Development Support:
Independently manage SOW/budget
Review financial reports monthly and participate in project reviews as requested.
Identify out of scope tasks and track change orders to completion.
Participate in pricing discussions across customer account.
Serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing.
Independently support RFP process (review RFP documents, pricing, attend bid defense)
Other:
Independently bring process improvements and solutions to the CDM team/CDM department
Lead a focus team or global or local best practice team.
Communicate lessons learned and/or present in CDM workshop(s)
Manage the development and implementation of new technology or tool.
Present at professional conferences and/or publish articles in professional journals.
Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions.
Perform other duties as directed by the functional manager.
Qualifications
Please note that requirements for this position do not align with an Analyst, Architect Data Entry, Design, Engineering, IT, or Research role. Applicants that do not meet the requirements for the position will not be considered.
Bachelor's Degree Health, clinical, biological, or mathematical sciences, or related field Req
5 years direct Data Management experience, including 3 or more years as a CDM project lead. Equivalent combination of education, training, and experience.
Previous experience and proven competence in managing delivery of multiple global trials through full DM life cycle (i.e., large trials of at least 1000 patients).
Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology).
Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently. Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology.
Knowledge of operating procedures and work instructions and the ability to apply them in practice.
Knowledge of Good Clinical Practices and relevant regulatory guidelines.
Comprehensive understanding of clinical drug development process.
Ability to establish and maintain effective working relationships with coworkers, managers, and customers.
Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
The potential base pay range for this role, when annualized, is $68,500.00 - $171,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
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