Sr Manager, Service Operations Business Analytics & PSI
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
The Sr. Field Service Business Analytics & PSI Manager partners with the Director, NACO Service Operations and NACO leadership to deliver service strategy, strengthen operational performance, and PSI forecast accuracy. This role combines strategic business analytics, project leadership and ownership of the Product Supply Inventory (PSI) process for NACO Service Operations.
You will lead insight-driven execution across field service, applications, and customer advocacy; own PSI forecasting rhythms and tools; and apply Danaher Business System (DBS) rigor to improve efficiency, quality, and customer retention
This position reports to the Director, NACO Service Operations and is part of the NACO Service team located in Chaska, MN and will be an on-site role.
In this role, you will have the opportunity to:
Drive service strategy execution and translate priorities into measurable outcomes providing input on and maintaining key performance indicators that measure team performance across service delivery, PSI accuracy, and revenue-impacting programs; Own operational rhythms including monthly operating calendar, reviews, and KPI governance, providing templates; capturing decisions, improvements required, and follow-ups.
Own the PSI forecasting process, partnering with National, Solution One, and Manufacturing teams.
Lead analytics, dashboards, and visual management to support field service and applications with PowerBI / OBI/ ServiceMax linked dashboards; Model field service capacity and demand in partnership with Service Operations Sr. Data Scientist, Service Directors, HR and Global Professional Development to forecast staffing needs and communicate impact.
Manage and execute high-visibility programs/projects using DBS and structured project management including acting as liaison with Global Service Enablement and IT to roll out new service software/tools that improve productivity and quality.
Support the Director of Service Operations with day-to-day operational needs and executive level updates, maintaining flexibility in projects and responsibilities as priorities and initiatives shift throughout the year
The essential requirements of the job include:
Bachelor's degree with preference for 14+ years' experience; Master's with preference for 12+ years' experience; Doctorate with preference for 9+ years' experience.
Advanced proficiency in Excel, Power BI, OBI, and ServiceMax; Salesforce/Oracle familiarity or other similar platforms is a plus; Proven process improvement and project leadership with sustained results utilizing DBS fundamentals or other similar lean tools.
Experience in Service/Sales Commercial Operations & Analytics in diagnostics/healthcare.
PSI/demand-supply planning experience including forecasting and scenario modeling. Cross-functional S&OP-style cadence is a plus.
Ability to structure and conduct analyses that drive executive-level recommendations; Strong problem-solving, communication, and collaboration capabilities across functions.
Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
Ability to travel - 25% travel overnight to attend kaizens, leadership reviews, supplier/partner meetings, or field site visits.
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) .
The annual salary range for this role is $150,000 - $160,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) .
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com .
