Position Summary The Accident Recovery Program Manager is responsible for the statewide administration, oversight, and integrity of MassDOT's Accident Recovery Program (ARP), which governs the repair or replacement of highway assets damaged by third parties and the duties and obligations required of contractors who perform work under the ARP. The Manager supports the safe and timely completion of ARP emergency and non-emergency repairs and ensures compliance with MassDOT ARP Standard Operating Procedures (SOP) and established program policies. The Accident Recovery Program Manager exercises significant independent judgment in coordinating with district staff on emergency repair activities, interpreting statutory and policy requirements, reviewing and approving complex documentation, and authorizing contractor payment only after all compliance and reimbursement conditions are met. The Manager serves as MassDOT's central authority and subject-matter expert for accident recovery, resolving escalated disputes involving contractor performance, insurance coverage, liability, and reimbursement. Duties and Responsibilities Administers and Ensures Compliance of the Accident Recovery Program (ARP). o Provides statewide leadership and oversight of the ARP to ensure full compliance with Massachusetts General Laws, MassDOT ARP standard operating procedures, policies, safety standards, and program requirements. o Provides support and guidance to maintain program integrity and consistency across all districts. Oversees Emergency and Non-Emergency Repair Coordination and Response. o Provides support to the districts to ensure timely, accurate coordination of ARP emergency and non-emergency repairs to damaged highway appurtenances, including monitoring contractor response times, validating emergency repair submissions, and supporting districts in critical operational decisions. o Supports ARP emergency and non-emergency repair and reimbursement for work performed. · Manage Contractor Performance, Eligibility, and Enforcement Actions o Monitors contractor compliance with ARP requirements, reviews performance and documentation, and, in coordination with Highway Senior Management, District and Safety personnel, address non-compliance through corrective actions, suspensions, or disqualification recommendations. Directs Financial, Claims, and Insurance Reimbursement Processes. o Oversees the accuracy, completeness, and approval of all ARP documentation supporting insurance reimbursement to contractors, including final completion packages and authorization to pay. o Intervenes in financial and insurance reimbursement processes when issues arise. o Intervenes to resolve claim issues involving delayed or denied reimbursement to contractor(s) after repair work is completed. Serves as the Central Point of Contact for Stakeholders and Interagency Coordination. o Acts as MassDOT's primary liaison among Highway Districts, contractors, insurers, and internal MassDOT units to resolve issues, ensure clear communication, and maintain efficient program operations. Maintains Program Documentation, Reporting, and Continuous Improvement. o Ensures complete and accurate record keeping, track performance metrics, prepare reports for leadership, and recommend procedural, policy, and training improvements to enhance program effectiveness and consistency. · Other duties, as assigned. Preferred Qualifications Advanced knowledge of highway operations and insurance recovery practices, strong analytical and judgment skills, and progressively responsible experience managing complex, multi-stakeholder public-sector programs involving emergency response, contractor compliance, and financial accountability. Knowledge of state transportation agency operations, particularly highway maintenance, emergency response, and asset management programs. Knowledge of insurance practices, claims administration, liability determination, and cost recovery, including reimbursement documentation requirements. Knowledge of MassDOT policies, procedures, and safety standards, including permitting and incident response protocols. Knowledge of contract compliance and contractor performance management, including enforcement and corrective action processes. Knowledge of Massachusetts General Laws and regulatory requirements applicable to highway operations, accident recovery, and public-sector financial accountability. Familiarity with MassDOT Standard Specifications for Highways and Bridges and interpretation of scopes of work and cost reasonableness. Ability to exercise sound judgment in time-sensitive, high-risk situations involving public safety, financial exposure, and legal accountability. Ability to interpret and apply complex policies, statutes, and SOPs to varied and non-routine situations. Skill in analyzing technical, financial, and insurance documentation to determine compliance, accuracy, and eligibility for payment. Ability to manage disputes and negotiate resolutions with contractors, insurers, and internal stakeholders while maintaining professional relationships. Skill in program oversight and coordination across decentralized operations without direct supervisory authority. Ability to communicate clearly and authoritatively, both verbally and in writing, including preparing reports, guidance, and recommendations for senior leadership. Ability to identify systemic issues, evaluate program performance metrics, and recommend procedural or policy improvements. Strong organizational skills with the ability to manage complex records, deadlines, and concurrent cases. Experience in highway operations, construction management, emergency response, or public works program administration. Experience administering or overseeing claims, insurance reimbursement, or cost recovery processes, preferably in a public-sector environment. Experience working with contractors and regulated entities, including performance monitoring, compliance review, and corrective actions. Experience coordinating with multiple stakeholders such as engineering, legal, finance, and operations units to resolve complex issues. Experience in program or project management, including policy implementation, documentation control, and performance reporting. A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references. About MassDOT The 4,000 employees of?Massachusetts Department of Transportation (MassDOT)?take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's culture and career opportunities can be found at?mass.gov/massdot-careers. MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.?? Minimum Entrance Requirements This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Current MassDOT employees should use their internal MassCareers account to apply. All job applications must be submitted online through MassCareers to be considered. Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.??? Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in: Business administration, business management, public administration, public management, clinical administration or clinical management Of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III.A Graduate degree or higher in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at?talentacquisition@dot.state.ma.us. For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722. For a disability-related reasonable accommodation or alternative application method, call the ADA?Coordinator, Lucy Bayard, at 857-274-1935. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative ServicesOrganization: Massachusetts Department of Transportation Title: Accident Recovery Program Manager (Administrator VI) Location: Massachusetts-10 Park Plaza Requisition ID: 260000D2
