Business Operations Manager - IHT Strategy & Enablement

St. Luke's Health System • Boise, ID • 5h ago

Manager, Business Operations - IHT Strategy & Enablement

About the IHT Strategy & Enablement Team

St. Luke's Information Health Technology (IHT) Strategy & Enablement team brings together core operational functions, project and portfolio leadership, and emerging technology strategy to help IHT deliver measurable, enterprise-wide impact. We focus on alignment, operational excellence, and disciplined innovation so technology investments translate into what matters most: better experiences and safer, more reliable care for patients.

About this Role

We're looking for a Manager, Business Operations to lead the operational engine of the department. In this role, you'll manage a small, high-performing team and oversee the systems and processes that keep our work running smoothly - from workforce and administrative operations to financial visibility, contracting, strategic planning, and performance reporting. You'll work closely with IHT leaders and teams to build clarity, consistency, and momentum to work that enables clinicians and supports exceptional patient care.

Key Responsibilities

Operations

Lead day-to-day business operations, including coordination, documentation, facilities/space needs

Manage onboarding and staff transitions to ensure seamless moves, transfers, and role changes

Maintain visibility into contracts, renewals, vendor ownership, and sourcing timelines; partner with internal owners to support planning and reduce surprises

Oversee internal and external communications, including department updates, change communications, and stakeholder announcements

Planning, Performance & Improvement (Create visibility + make it better)

Own staffing workflows (FTE requests, backfills, role changes) and maintain capacity visibility to support prioritization and planning

Provide financial support, including budget/forecast inputs, variance visibility, and leadership-ready summaries

Maintain and integrate IHT strategic roadmaps, ensuring updates, sequencing, and dependencies are clear and actionable

Own department performance metrics, operational KPIs, and recurring reporting packages

Lead improvements to tools, templates, and workflows; track outcomes and standardize what works

People Leadership

Hire, coach, and develop direct reports; set priorities, manage workload, and ensure high-quality outputs

Minimum Qualifications

Bachelor's + 4 years (or equivalent experience)

Preferred Qualifications

Experience in IT/healthcare operations, PMO, strategy, or business management

Budget, workforce planning, and vendor/contract coordination experience

Strong Excel and Power BI (dashboard/reporting) experience

Continuous improvement mindset and familiarity with performance improvement and/or innovation frameworks

At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

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