Customer Service Representative

Adecco US, Inc. • Boise, ID • 3h ago

Adecco is assisting a local client recruiting Customer Service Representative opportunities Boise, ID 83714. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company famous search engine, but also developing software, hardware. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Responsibilities for Customer Service Representative include but are not limited to:

Responsibilities for Customer Service Representative Include but are not limited to:

· Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

· Monitor the service event through completion for compliance. Manage the service requests of customers through different access channels.

· Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.

· Provide resolution and feedback based on analysis.

· Leads in projects for process or quality improvements and documents changes. Works with escalated customers and drives actions in post incident reviews.

· Manages multiple tasks or cases simultaneously without supervision.

· Acts as a mentor and may provide some supervision of other non-exempt employees.

· May provide training material for new and existing processes.

· Provide training for new and existing employees as needed.

· Process expert and subject matter expert on standard and nonstandard delivery @types.

Candidates for Customer Service Representative must meet the following requirements to be considered:

· High school education or equivalent; some college level education preferred.

· Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education.

· Knowledge and Skills: Superior communication skills both written and verbal Experience in customer facing role either remote or face to face.

· Understands internal processes and tools Computer proficiency.

· Problem solving skills.

· Accuracy in data entry

· Excellent fluency in language to be supported.

· Experience in a phone based remote role.

· Familiarity with computer technology.

· Time management skills.

· Oversee compliance with operating procedures and standards.

· Advanced knowledgeable in call routing and case management processes and obligation systems.

· Strong understanding of internal processes, tools and usage of such tools in managing daily tasks

· Organizational skills to manage workflow and tasks.

· Process analysis and documentation.

· Ability to mentor and train new agents

· Ability to participate or lead in projects for process or quality improvements.

What's in this Customer Service Representative position for you?

· Pay: $ 16.60/hr.

· Shift: 8:00 AM - 5:00 PM Monday to Friday

· Weekly paycheck

· Dedicated Onboarding Specialist & Recruiter.

· Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Customer Service Representative is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco, apply today!

Pay Details: $16.00 to $16.60 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Concentrix • Boise, ID • 1d ago

Management & Administrative

Home ( https://jobs.concentrix.com/ ) »Job Details Lead Program Manager Information Technology ( https://jobs.concentrix.com/job-search/?category=Information Technology) Location United States Of America Language English...

1d ago

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