Job Summary
As Supervisor, provides day-to-day operations support and supervision to the Care Transition Specialists; leading and coordinating referral through-puts while challenging the team to achieve excellence. Responsible for consultant service delivery.As Consultant, obtains and prompts conversion of referrals to admissions and facilitates a smooth transition of patients into Continuing Care facilities and Homecare services. Maintains communication with referral sources, external case managers and insurance companies, and assists with the coordination of services.Provides input to the Senior Director regarding budget, referral/admission barriers and strategies, staffing and customer service. Establishes, monitors and evaluates the performance goals of the liaisons. Encourages individual and team growth among the staff while providing high quality, compassionate service. Must be capable of traveling to and from referral sites located off campus.
Essential Functions
Provides day-to-day operations support and supervision to the Care Transition Specialists.
Leads and coordinates referral through-puts while challenging the team to achieve excellence. Responsible for consultant service delivery.
Obtains and prompts conversion of referrals to admissions and facilitates a smooth transition of patients into Continuing Care facilities. Maintains communication with referral sources, external case managers and insurance companies, and assists with the coordination of services.
Provides input to the Director or Sr Director regarding budget, referral/admission barriers and strategies, staffing and customer service. Deployment of business development, sales, communication and marketing tactics.
Establishes, monitors and evaluates the performance goals of the Care Transition Specialists. Encourages individual and team growth among the staff while providing high quality, compassionate service. Recruits, evaluates and hires staff as necessary.
Leads referral process and staff work process development/continuous improvement.
Qualifications
Required
Associate's Degree or equivalent in nursing, therapy, or social work
2 years of relevant skills, knowledge, abilities typically gained through related experience
LIC-Registered Nurse (RN) - STATE_MI State of Michigan required Or
LIC-Master Social Worker (MSW-Master) - STATE_MI State of Michigan required Or
LIC-Physical Therapist - STATE_MI State of Michigan required Or
LIC-Physical Therapist Assistant - STATE_MI State of Michigan required Or
CRT-Occupational Therapist, Registered (OTR) - NB-COT National Board for Certification in Occupational Therapy required Or
CRT-Occupational Therapy Assistant, Certified (COTA) - NB-COT National Board for Certification in Occupational Therapy required Or
CRT-Speech Language Pathologist - ASHA American Speech-Language-Hearing Association required Or
LIC-Bachelor Social Worker (BSW) - STATE_MI State of Michigan required Or
LIC-Bachelor Social Worker Limited - STATE_MI #N/A required Or
LIC-License Practical Nursing (LPN) - STATE_MI State of Michigan required
Preferred
Bachelor's Degree or equivalent in nursing, therapy, or social work
2 years of relevant experience working with insurance companies and government payers
2 years of relevant progressive prior supervisory experience and prior experience with persons requiring home care and/or hospice services
3 years of relevant experience as a case manager
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 5 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 5 lbs
Pushing Force > 5 lbs: Seldom up to 25 lbs
Pulling Force > 5 lbs: Seldom up to 15 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Seldom
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Seldom
Squat: Seldom
Supine Lying: Seldom
Stair Climbing: Seldom
Crawling / Kneeling: Seldom
Driving: Seldom
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Visual Acuity ¹[None = No; Seldom = Yes]: Seldom
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment @type and status
Primary Location
SITE - Butterworth Hospital - 100 Michigan St NE - Grand Rapids
Department Name
Care Transitions Continuing Care - Corporate
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. to 5 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
