Practice Support Manager

Duane Morris, LLP • Philadelphia, PA • 3h ago

JOB TITLE: Practice Support Manager

DEPARTMENT: Information Services

OFFICE: Philadelphia

OVERVIEW: Duane Morris LLP, a global law firm with 900+ attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today's evolving global markets.

Summary: The Practice Support Manager leads the Firm's Practice Support operations and services, drives adoption of legal technology, manages staff and vendors, establishes best practices, and aligns firm-wide initiatives to deliver efficient, high quality, and cost-effective solutions that improve legal outcomes and client service. The Practice Support Manager serves as a liaison between the IS department and attorneys, staff, administrative groups, ancillary businesses, clients, vendors, outside counsel, prior counsel, successor counsel, co-counsel, and opposing counsel for all legal technology issues.

Key Responsibilities and Duties:

Own day-to-day operations of Practice Support across offices/matters; set priorities, allocate resources, and balance workloads across Project Managers and supporting staff.

Serve as primary escalation point for Practice Support issues; coordinate cross-functionally with Information Services and Practice Groups.

Oversee all phases of the EDRM, including defensible preservation, collection coordination, processing, analytics, review workflows, productions, and post-production support.

Advise case teams on ESI strategy, cost optimization, analytics, early case assessment, and Generative AI review.

Drive adoption of firm-approved tools; develop playbooks, templates, and automation to increase efficiency.

Partner with Applications/Systems and Trial Support Technology leadership on platform roadmaps, upgrades, testing, and integrations.

Identify and pilot new technologies and features that improve accuracy, speed, and client value.

Manage relationships with approved vendors; oversee SOWs, pricing, SLAs, performance, and e-invoicing.

Evaluate proposals; recommend vendor selection and budgets; track spend against matter and departmental budgets; ensure cost transparency.

Design and deliver targeted training for attorneys, paralegals, and staff on platforms, workflows, and best practices.

Promote continuous improvement through lessons learned, peer-led sessions, and internal certifications.

Lead and mentor a team of Project Managers, including goal setting, performance management, and career development.

Foster a collaborative, high-performing culture focused on quality, accountability, and client service.

Collaborate via dotted-line relationships with Practice Support Applications/Systems and Trial Support Technology leaders to align people, processes, and technology.

Required Qualifications, Skills, and Experience Education and Experience

Bachelor's degree required; advanced degree (JD, MBA, MS in IS or related) preferred.

Minimum 7--10 years of law firm or legal service provider experience in eDiscovery/Practice Support, including at least 3 years in a supervisory or management role.

Demonstrated success managing complex, multi-matter portfolios and cross-functional teams in a fast-paced environment.

Technical Knowledge

Deep expertise across the EDRM and litigation lifecycle; defensibility and QC methodologies.

Expert user of leading review platforms (e.g., Relativity, Nuix Discover, Reveal/Brainspace) and operational knowledge of at least one processing tool (e.g., Nuix Workstation, Relativity Processing, eCapture).

Solid understanding of databases, data structures, analytics, indexing, custom queries, and reporting; familiarity with scripting and automation a plus.

Proficiency with Microsoft 365, Windows, and firm systems such as iManage.

Core Competencies

Strategic leadership, team development, and performance management.

Strong project/program management; ability to prioritize and deliver on-time, on-scope, on-budget.

Analytical problem-solving; creative, practical solutions under deadline pressure.

Excellent written and verbal communication; ability to translate complex technical concepts for diverse audiences.

High attention to detail; sound judgment; discretion with confidential information.

Customer-centric mindset; continuous improvement orientation.

Certifications and Professional Credentials

Relativity Certified Administrator (RCA) strongly preferred; willingness to obtain if not current.

ACEDS (Certified eDiscovery Specialist) preferred.

PMP, PMI-ACP, or comparable project management certification a plus.

Other platform-specific certifications (e.g., Nuix, Reveal/Brainspace) are a plus.

Reporting Structure and Team Management

Reports to the Practice Support & Innovation Director.

Directly manages Practice Support Project Managers.

Working Conditions and Additional Requirements:

Full-time; may require occasional after-hours or weekend work to meet court and client deadlines.

Occasional travel may be required for vendor meetings, training, or firm initiatives.

BENEFITS:

Comprehensive healthcare, dental, vision, and prescription plans.

Commuter, HSA and FSA spending accounts

Short-term and long-term disability and life insurance coverage

401k and Pension Plan

20 vacations days, 11 paid holidays

Employee Referral Bonus ($3,000.00)

ACCOMMODATION STATEMENT: If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact Nate Maxwell at 215-979-1000.

CALIFORNIA APPLICANTS: Please visit our Privacy Notice and to learn about our information practices in the application and employment @context.

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements. In addition, Duane Morris reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator

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