Customer Service Representative I

Heidelberg Materials US, Inc. • Pavilion, NY • 5h ago

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

Respond promptly and professionally to customer inquiries via phone, email, and other channels.

Provide accurate information on products, services, and order status.

Resolve customer issues efficiently while ensuring a positive experience.

Collaborate with internal teams to meet customer needs and deadlines.

Maintain detailed and accurate records of customer interactions.

What Are We Looking For

Strong communication and active listening skills.

Ability to problem-solve and adapt in a fast-paced environment.

Proficiency with computer systems and data entry.

Commitment to delivering exceptional customer service.

Collaborative mindset with a focus on team success.

Work Environment

This position operates in a professional office setting with frequent interaction via phone and email. Occasional collaboration with other departments may be required.

What We Offer

Hourly pay range: $20.49 -$24.08

401(k) retirement savings plan with an automatic company contribution as well as matching contributions

Highly competitive benefits programs, including:

Medical, Dental, and Vision along with Prescription Drug Benefits

Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Req ID JR10012339

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

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