Account Recovery Specialist

McCarthy, Burgess, and Wolff • Bedford Heights, OH • 16h ago

Account Recovery Specialist -- UNCAPPED COMMISSION

McCarthy, Burgess, & Wolff

We are seeking a motivated and professional Account Recovery Specialist to join our team. In this role, you will contact individuals and businesses to recover overdue payments, negotiate repayment plans, and provide clear information on payment options. You will maintain accurate records of all interactions and ensure compliance with federal and state collection laws. The ideal candidate has strong communication skills, persistence, and the ability to handle sensitive financial situations with professionalism. This position offers competitive pay, unlimited commission and opportunities for growth based on performance.

Top Compensation in the Industry!

Earn up to $65,000+ per year with Unlimited Commission and Bonuses!

Work Life Balance You'll Love!

Monday -- Friday: 8:30 am -- 5 pm / No Nights No Weekends

10 Vacation Days, 5 Personal Days Annually and Paid Holidays

Medical, Dental, Vision, Life Insurance, and Long -- Term Disability are available!

You are eligible for benefits in 30 days!

Eligible for holiday pay immediately

UNCAPPED COMMISSION

This position is ideal if you have the following skills and attributes:

Outgoing and personable.

Persuasive Speaking Skills.

Effective Listening.

Time -- Management.

Ability to solve problems independently.

Experienced using CRM or other customer service management programs.

Strong work ethic.

Key Responsibilities:

Maintaining a debt collection queue using the support framework designed.

Achieving collection goals set by management.

Understanding and adhering to client guidelines

Initiating outbound calls

Accepting inbound calls

Locates and notifies customers of delinquent accounts by mail or telephone to solicit payment.

Maintains records of collection and status of accounts.

Locates and monitors overdue accounts, using computers and a variety of automated systems.

Records information about the financial status of customers and status of collection efforts.

Persuade customers to pay amounts due on credit accounts and negotiates with customers to determine the best repayment solution available.

Performs data entry, documentation, and maintenance of customer account(s)

Reads, comprehends, and adheres to any and all applicable ISO and client specific policies.

Complies with all State/Local and Federal laws governing collections.

UNCAPPED COMMISSION

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

EEO Statement

McCarthy Burgess & Wolff, Inc. (MB&W) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at MB&W are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Work Location: Bedford Heights

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

Dental insurance

Disability insurance

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