JOB DESCRIPTION
DEPARTMENT :Marketing
POSITION :Director , Marketing Automation
REPORTS TO :VP B2C Marketing
SUPERVISES : Ye **s
JOB CLASS: E **xempt
COMPANY OVERVIEW :
Wondr HealthTM is a digital behavioral change program focused on weight management, that helps participants improve their physical and mental wellbeing through simple, interactive, and clinically proven skills and tools. By treating the root cause of obesity through behavioral science, Wondr reduces risk factors to prevent chronic diseases like diabetes and hypertension, helps enhance employee productivity and engagement, decreases claims costs, and improves overall physical and mental wellbeing.
A master class of sorts, Wondr Health's team of renowned doctors and scientists teaches practical, data-backed skills that empower participants to stress less, sleep better, and feel better. The highly personalized program has helped hundreds of thousands of people by flipping diet culture upside down and teaching employees the science of eating the foods they love so they can still lose weight. Through the app, online community, certified coaches, and series of weekly videos that offer a new perspective on better health, participants enter a world where weight loss is a science, small steps lead to big changes, perspectives are flipped, possibilities are infinite, and good habits last. Learn more at www.wondrhealth.com .
PURPOSE :
The Director, Marketing Automation serves as a strategic enterprise leader and functional owner of Wondr Health's marketing automation ecosystem. This role drives the vision, governance, and execution of marketing automation across the organization, ensuring alignment with enterprise growth objectives and customer experience excellence. The Director will lead the implementation and optimization of the core marketing automation platform, establishing best practices and enabling scalable, data-driven adoption and engagement strategies.
This position partners closely with Marketing, Product, IT, and other business units to deliver integrated, automated campaigns that accelerate participant acquisition, enrollment, engagement, and retention.
ESSENTIAL FUNCTIONS **:
Enterprise Leadership & Strategy**
Define and champion the Marketing Automation Center of Excellence , setting enterprise-wide standards, governance, and performance benchmarks.
Serve as the functional leader for marketing automation, influencing cross-functional priorities and ensuring alignment with organizational goals.
Partner with senior leadership to integrate automation strategies into broader marketing and business plans.
Platform Ownership
Lead the implementation, configuration, and optimization of marketing automation platform , ensuring seamless integration with CRM and other enterprise systems.
Establish robust workflows, QA processes, and documentation for automated journeys across channels (email, SMS, push notifications, print, etc.).
Drive platform innovation by leveraging advanced capabilities for AI personalization, segmentation, and lifecycle marketing.
Own platform operational health, incident triage, and work cross-functionally to provide resolution
Campaign Execution & Optimization
Oversee ideation, development, and flawless execution of automated campaigns that enhance participant experience and deliver measurable ROI.
Implement rigorous A/B and multi-variant testing and performance analytics to optimize touchpoint conversions and overall adoption and engagement.
Partner with analytics for campaign measurement standards (tagging, attribution inputs) and definition of KPIs and dashboard inputs.
Collaborate with creative and content teams to ensure templates and messaging align with brand standards and audience insights.
Team Leadership
Build, supervise and mentor a high-performing marketing automation team, fostering a culture of innovation, accountability, and continuous improvement.
Manage external resources and vendor relationships to support platform enhancements and campaign execution.
Compliance & Data Integrity
Ensure adherence to data privacy regulations and compliance standards across all automated marketing activities.
Maintain reputation monitoring, deliverability, data hygiene and governance practices to support accurate segmentation and reporting.
KNOWLEDGE, SKILLS AND ABILITIES:
Strategic enterprise leadership with ability to both lead and influence cross-functional priorities.
Deep expertise in marketing automation platforms, with Iterable experience strongly preferred .
Advanced understanding of rules-based workflows, AI personalization, and lifecycle marketing.
Data-driven decision-making and strong analytical skills.
Exceptional project management and organizational capabilities.
Collaborative mindset with proven ability to lead cross-functional initiatives.
Strong written and verbal communication skills; ability to present to executive stakeholders.
QUALIFICATIONS **:
Education:**
Bachelor's degree in Marketing, Business, Technology, or related field (Master's degree preferred).
Experience:
10+ years of progressive marketing experience, including 5+ years in marketing automation leadership roles.
Proven success implementing and managing Iterable or similar enterprise-grade automation platforms.
Expertise in email marketing, lead nurturing, and multi-channel campaign orchestration.
Familiarity with CRM integrations and data governance best practices.
Preferred:
Experience in health, technology, or consumer-focused industries.
Working knowledge of HTML/CSS for email and landing page optimization.
GENERAL WORKING CONDITIONS:
General office working conditions can be remote work from home or in the office. Each department head determines if position is work from home or hybrid meaning works from home and in the office as needed. Work schedules vary. When working in the office pod workstation area has little or no privacy. Involves extended periods of sitting at a workstation performing computer duties. Constant flow of interruptions by personnel, visitors to the area and telephone calls. Private workstations are available as needed. Certain positions are assigned an office.
DISCLAIMER
This description is intended to be sufficient merely to identify the classification and be illustrative of the duties that may be assigned. It should not be interpreted to describe all the duties an employee assigned to this classification may be required to perform.
Wondr Health is an equal opportunity employer and values diversity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All employment is decided based on qualifications, merit, and business need.
This description is intended to be sufficient merely to identify the classification and be illustrative of the duties that may be assigned. It should not be interpreted to describe all of the duties an employee assigned to this classification may be required to perform.
