Director, Market Growth and Operations

Help at Home • Winter Park, FL • 1w ago

Overview

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.

We're seeking a Director, Market Growth & Operations who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Our Benefits:

Comprehensive medical, dental, and vision coverage

401(k) retirement plan

Paid time off and holidays

Employee assistance programs and wellness initiatives

Flexible options to support a balanced life

Responsibilities

What You'll Do:

Partner with Market Leadership to support short term and long term growth objectives

Establish and optimize core operational workflows including intake and referrals, clinical oversight, scheduling, visit management, and compliance readinessBuild SOPs and playbooks that enable scalable growth while maintaining quality and regulatory standards

Support the development of clinical leadership and operational infrastructure to ensure regulatory rigor

Translate regulatory and compliance requirements into clear, repeatable operating processes

Identify and mitigate operational and compliance risks before they impact growth

Support EMR configuration and workflow adoption including WellSky or similar systems

Define market readiness and capacity thresholds for expansion

Own market level operational execution to ensure alignment with company goals

Support workforce planning and operational efficiency initiatives

Oversee market level assets including facilities, vehicles, and vendor partnerships

Partner with corporate teams to ensure a consistent and reliable operating environment Lead KPI oversight, reporting, and performance monitoring for the market

Support business planning efforts including metrics, reporting, and performance measurement

Qualifications

What You'll Bring:

Proven ability to operate effectively in a matrixed, multi site environment

Strong process improvement experience with the ability to build and refine workflows

Collaborative leadership style with strong influencing skills

Exceptional organizational skills with the ability to manage competing priorities

Strong written and verbal communication skills

Strategic thinker with the ability to execute tactically

High ethical standards with a strong sense of accountability and ownership

Education and Experience:

Bachelor's degree in business or related field required

Master's degree preferred

Minimum of eight years of progressive operations experience

Experience supporting senior leadership and driving operational transformation

Background in home care, healthcare services, or private equity backed environments preferred

Management Authority:

Creates and directs strategic goals

Trains other associates

Directs work of other associates

Physical Requirements:

Sedentary - ability to remain in a stationary position for extended periods of time.

Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.

Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Profile Summary

The Director, Market Growth & Operations plays a critical leadership role in driving growth, operational excellence, and regulatory integrity within a developing market. This position operates at both a strategic and hands on level, partnering closely with market leadership and corporate teams to build scalable infrastructure, establish operating cadence, and ensure consistent execution as the market grows.

This role is ideal for a leader who thrives in complex environments, enjoys building structure from the ground up, and can translate strategy into repeatable, compliant operations.

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