Position Summary...
We're looking for a Senior Manager, Operations to lead strategic initiatives across new benefit offerings, experience optimization, foundational systems, and fraud & abuse mitigation.
This role is critical to scaling and safeguarding the Walmart+ program while elevating member satisfaction, maximizing recurring revenue, and minimizing potential loss due to fraud & abuse.
What you'll do...
About the team... The Risk & Payments team is dedicated to minimizing fraud and abuse within the Walmart+ ecosystem while enhancing payment processes. This team leads cross-functional initiatives to improve business efficiency through data analysis, project management, and operational innovation. By collaborating with various stakeholders, the team develops and implements solutions that support business goals and optimize performance. Members are committed to driving successful project execution, managing risks, and continuously improving processes to deliver value. The team fosters a results-oriented environment focused on operational excellence and strategic growth within Walmart's dynamic landscape. What you'll do... Strategy & Partnerships
Identify and assess emerging fraud trends in eCommerce transactions, recurring membership payments, and fintech to inform Walmart+ roadmap.
Develop and execute strategic initiatives that align with business objectives and elevate the member experience.
Own and grow relationships with key internal & external partners (e.g., Fraud Strategy, Inkiru, Treasury, payment service providers, etc.).
Evaluate and negotiate with new partners to enhance our fraud prevention capabilities and reduce operational risk.
Technical Expertise & Documentation
Act as a subject matter expert on eCommerce membership programs, risk mitigation processes, and compliance.
Collaborate with engineering teams on API integrations and vendor data pipelines.
Lead creation and maintenance of technical documentation for internal and partner-facing initiatives.
Collaboration & Reporting
Partner with data and engineering teams to track and analyze product performance
Deliver executive-level reporting, highlighting key metrics, trends, and strategic recommendations
Translate technical and financial concepts into actionable insights for cross-functional stakeholders
Leadership & Execution
Drive alignment across Product, Engineering, Finance, and Tax to execute strategic programs.
Lead and motivate cross-functional teams to solve complex fraud & abuse challenges, including chargeback mitigation.
Serve as a thought partner to senior leadership, proactively identifying opportunities and risks.
What you'll bring... Minimum Qualifications
Bachelor's degree AND 2 years' experience in Payments Strategy, Payments Operations, Fraud/Chargebacks Operations OR 6 years+ experience in Operations Management or related area
Proven ability to lead complex cross-functional initiatives at scale
Strong communicator with experience presenting to C-level stakeholders
Excellent organizational and prioritization skills in dynamic environments
Strategic mindset with customer-centric problem solving
Preferred Qualifications
Proficiency in SQL and comfort working with data-driven metrics and KPIs
Deep understanding of payment methods, authorization flows, routing, and regulatory landscape
2+ years working in a Payments Strategy & Operations function for a technology-based company.
About Walmart+ Walmart+ is redefining convenience and value for millions of our members nationwide. As we scale this flagship membership program, we are investing in world-class talent to deliver seamless, secure, and innovative payments experiences that drive engagement, reduce friction, and grow lifetime value. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
