Manager, Operations

Learning Care Group • Novi, MI • 1d ago

Manager, Operations

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Manager, Operations

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Brand: Childtime Learning Centers

Location:

21333 Haggerty Rd

Novi,

Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.

You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.

You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.

You want recognition. We provide a positive, fun workplace where employees are appreciated.

Job Summary:

The Manager of Operations will support the Sr. Director of Field Communications and Workforce Management by overseeing the creation and delivery of all field communications. This role manages internal system links and folders, assists in meetings, and helps drive Workforce Management (WFM) projects. Additionally, the position ensures effective communication strategies and content organization in partnership with other Support Central teams to enable field execution and engagement.

Essential Functions:

Develop and Deliver Field Communications

Create clear, concise, and timely communications for field teams.

Collaborate with stakeholders to ensure messaging accuracy and alignment with business priorities.

Manage Monthly Field Playbook

Gather, Draft, organize, and publish the Field Playbook on schedule.

Ensure content is relevant, actionable, and accessible to field teams.

Maintain Internal Links and Folder Structure

Organize and update internal system folders for easy navigation.

Audit and refresh links to ensure accuracy and functionality.

Support Workforce Management (WFM) Projects

Assist in planning and execution of WFM initiatives.

Track project milestones and provide status updates to leadership.

Coordinate and Assist in Meetings

Prepare agendas, materials, and presentations for meetings.

Document key decisions and follow-up actions.

Ensure Compliance and Consistency in Communications

Review content for brand and policy adherence.

Implement standardized templates and guidelines.

Collaborate Across Departments

Partner with cross-functional teams to gather input for communications.

Help facilitate alignment between field operations and HQ initiatives.

Monitor and Improve Communication Effectiveness

Collect feedback from field teams on communication tools and content.

Recommend enhancements based on insights and trends.

Manage Content Calendar

Maintain a schedule for communication deliverables.

Coordinate timing with business priorities and field needs.

Provide Administrative and Operational Support

Handle ad hoc requests from leadership.

Assist with reporting and documentation as needed.

Minimum Job Qualifications:

High School Diploma

Insert years of experience: 2 years in Operations handling field communication and operational project management duties

Insert certification or licensure requirements: NA

Other Skills and Abilities Qualifications:

Excellent customer service skills with both internal and external customers.

Capable of working with frequent interruptions and changing priorities.

Effective communication skills, written, verbal and interpersonal.

Proficient time management, organizational skills and ability to meet established deadlines.

Compensation and Benefits:

Compensation based on position, education and experience. Bi-weekly paid.

Base salary range: $80-90k/yr

This position is eligible for our Support Central bonus program which is based on annual achievement of company performance.

Health and Wellness Benefits:

Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.

Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.

Employee perks/discounts:

Education assistance including tuition reimbursement

Childcare discount available to all employees

Corporate partner Discounts

This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.

Applications accepted through 1/30/2026.

Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.

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