Description
We are seeking a detail-oriented and proactive IT Asset Management Analyst to join our team. The ideal candidate will be responsible for managing the lifecycle of IT assets, ensuring data quality, and supporting the software and hardware queues. This role is crucial in maintaining the integrity and accuracy of our asset management system.
Key Responsibilities:
Facilitate Tasks supporting Software License and allocation requests: Support user requests for software by monitoring ServiceNow Software Asset Management Tasks, taking action throughout software and user lifecycle.
Facilitate Receiving and Updating Asset Chain of Custody: Oversee the process of receiving IT assets, ensuring that all assets are accurately logged and tracked throughout their lifecycle. Update the asset chain of custody records to reflect any changes in ownership or status.
Ensure Data Quality: Maintain high standards of data quality by regularly auditing and updating asset records. Ensure that all asset information is accurate, complete, and up-to-date.
Support Software/Hardware Queue: Provide support for the software and hardware queues by managing requests, tracking progress, and ensuring timely resolution. Collaborate with other IT teams to address any issues related to asset management.
Asset Inventory Management: Conduct regular inventories of IT assets to verify the accuracy of asset records. Reconcile discrepancies and update records as necessary.
Reporting and Documentation: Generate reports on asset management activities and provide documentation as required. Ensure that all asset management processes are well-documented and adhere to company policies.
Compliance and Security: Ensure compliance with company policies and industry regulations related to IT asset management. Implement security measures to protect IT assets from theft, loss, or unauthorized access.
Soft Skills & Behavioral Expectations
Outgoing, confident, communicative
Strong reading comprehension and ability to digest licensing documentation
Comfortable asking questions; not shy, but not overly aggressive
Strong relationship building skills; will work with: Vendor operations, Business users, Finance, Stakeholders across the entire org
Able to thrive in a fast paced, shifting priority environment
Must be willing to say yes to the work needed each day without hesitation or frustration
Mature enough to work productively from home when applicable
Skills
ServiceNow, sampro, software licensing, software, hardware, Asset management
Top Skills Details
ServiceNow, sampro, software licensing, software, hardware, Asset management
Additional Skills & Qualifications
Strong understanding of software licensing (This is the #1 requirement-non negotiable.)
Experience with ServiceNow, ideally SAM Pro workspace. SAM Pro is a major differentiator. ServiceNow experience from development or help desk roles is not relevant
Ability to:
Manage end user software requests and tickets
Provision licenses through licensing portals
Run reports and license reconciliation
Suggest incident resolutions
Maintain documentation and update SOPs
Hardware asset knowledge is a nice to have (most candidates with software experience will have some hardware familiarity)
Not suitable for data analysts who lack licensing knowledge
Key Performance Indicators (KPIs):
Accuracy of Asset Records: Maintain an accuracy rate of 98% or higher in asset records.
Timeliness of Updates: Ensure that asset chain of custody records are updated within 24 hours of any change.
Data Quality Audits: Conduct quarterly data quality audits with a target of identifying and correcting 100% of discrepancies.
Queue Resolution Time: Achieve an average resolution time of 48 hours for software and hardware queue requests.
Inventory Reconciliation: Complete physical inventory reconciliations with less than 2% discrepancy.
Compliance Rate: Maintain a compliance rate of 100% with company policies and industry regulations.
Qualifications:
Bachelor's degree in Information Technology, Business Administration, or a related field.
Proven experience in IT asset management or a similar role.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
Proficiency in asset management software and tools.
Experience with the ServiceNow Platform, specifically the Hardware and Software Asset Management modules.
Ability to work independently and as part of a team.
Knowledge of industry standards and best practices in IT asset management.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Fort Mill, SC.
Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Mill,SC.
Application Deadline
This position is anticipated to close on Jan 31, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
