We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you'll be doing
You'll be joining CIBC's Enterprise AI Platforms & Solutions team. As an AI Product Business Analyst, you'll translate business goals into actionable AI product requirements and delivery plans across multiple lines of business. You'll lead discovery, define end-to-end business and technical requirements, and partner with product, data science, engineering, risk, and operations teams to bring AI solutions from concept to production. You'll ensure solutions are usable, safe, compliant, and measurable-delivering tangible outcomes for our clients and partners.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
Lead requirements and discovery - Conduct structured discovery with business partners to identify AI opportunities, map current workflows and pain points, and define future-state journeys.
Translate needs into actionable deliverables - Develop clear PRDs/BRDs, epics, user stories, acceptance criteria, and non-functional requirements such as reliability, latency, observability, and privacy.
Define solutions and assess feasibility - Collaborate with data science and ML engineers to evaluate data readiness, model approaches, integration patterns, and human-in-the-loop processes; establish guardrails and explainability requirements.
Manage and prioritize the product backlog - Maintain and refine the backlog, using value, risk, and effort scoring to prioritize use cases; align roadmaps with enterprise strategy and platform capabilities.
Coordinate delivery and ensure quality - Support Agile squads through sprint planning, grooming, UAT, release readiness, and post-release validation; define evaluation plans and success criteria, and coordinate red-teaming as needed.
Ensure governance, risk, and compliance - Partner with Legal, Privacy, Security, and Model Risk Management to uphold responsible AI practices, including data protection, access controls, auditability, bias testing, and model monitoring; document decisions and ensure policy adherence.
Drive change management and adoption - Create enablement materials and training to facilitate adoption; collect user feedback and analytics for continuous improvement.
Measure and communicate outcomes - Define and track KPIs and OKRs (e.g., task completion, cycle-time reduction, accuracy, adoption, client satisfaction, cost-to-serve); provide clear, outcome-focused updates to stakeholders.
Who you are ?
3+ years of experience in a Business Analyst or Product Analyst role (or similar), including experience delivering digital or data/AI initiatives in financial services or other regulated industries.
Hands-on experience writing epics, user stories, acceptance criteria, and test scenarios; strong documentation skills (PRD/BRD, process maps, sequence diagrams). Familiarity with AI/ML concepts and platforms (e.g., LLMs, retrieval-augmented generation, prompt design/evaluation, model monitoring, human-in-the-loop, and/or agentic patterns). Working knowledge of Agile/Scrum, experimentation methods (A/B or equivalent), and product analytics; proficiency with collaboration tools (e.g., Jira, Confluence).
Bachelor's degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience).
Problem solver. You connect business objectives to practical AI solutions and advocate for experiences that earn trust.
Data and systems fluent. You're comfortable with data flows, APIs, and platform constraints, and can reason about how AI fits into complex processes.
Influential communicator. You can translate between business and technical stakeholders, build consensus, and drive decisions.
Delivery-minded. You thrive in Agile environments, manage ambiguity, and move initiatives from discovery to production with discipline.
Values matter to you . You bring your real self to work and you live our values-trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 16th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Agile Thinking, Business Requirements Analysis, Communication, Critical Thinking, Domain Knowledge, Operational Efficiency, Problem Solving, Process Design, Python (Programming Language), Technical Writing
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
