Associate Director of Sales Operations

UCLA Health • Los Angeles, CA • 2h ago

Description

Lead strategic direction for Medicare Advantage Sales Operations with leadership and oversight responsibility for sales call center, broker support services, training and development, and technology enablement. Own organizational accountability for CMS compliance, audit readiness, and regulatory monitoring across all operations.

You will:

Develop and maintain comprehensive CMS compliance frameworks, policies, and procedures aligned with regulatory requirements

Direct oversight and management of sales call center operations to achieve service level targets (80% answered in 20 seconds)

Develop annual call center staffing strategy to support sales forecast, including capabilities, training, CMS test calls, and compliance oversight

Coordinate annual CMS audits, delegated entity oversight reviews, and compliance monitoring across distribution channels

Oversee broker support team resources and commission accuracy with timely payments meeting CMS compliance standards

Own Salesforce platform and all related sales tools including broker portal, marketing tools, and lead distribution

Manage annual broker certification programs and online compliance-focused training modules

Salary Range: $128,500-$298,100/annually

Schedule: The standard schedule is Monday - Friday, 8:00am - 5:00pm, including occasional weekend and holiday may be required. The Annual Enrollment Period (AEP) runs from October 1 to December 7, and the peak season extends from October 1 to March 31, during which varied scheduling may apply. Qualifications

We are seeking a strategic individual with:

Required:

Bachelor's degree and/or equivalent experience/training

8 or more years of progressively responsible operations, call center management, and healthcare administration experience in leadership roles

Applies advanced knowledge of Medicare Advantage and MAPD regulatory frameworks

Utilizes strong operational management skills to improve workflow efficiency and service levels

Experience managing call center operations and CMS test call requirements

Proficient in Salesforce and CRM-enabled workflow optimization

Expert-level knowledge of operations, call center management, and sales operations

Deep knowledge and understanding of Medicare Advantage, CMS compliance requirements, regulatory oversight, and audit processes

Excellent written and verbal communication skills; strong planning, organizational, and conceptual skills

Demonstrated experience overseeing delegated entity compliance and CMS monitoring

Ability to lead teams through performance coaching, development planning, and accountability structures

Knowledgable of regulatory compliance to ensure audit readiness and documentation accuracy

Preferred:

Call center or customer service leadership experience

Healthcare or insurance industry experience with CMS audit experience

Health and life insurance license (must obtain within 60 days of hire)

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

Account Executive, Amazon Ads, Global Growth Sales (L5), Advertising Sales

Amazon • Culver City, CA • 2d ago

Sales & Marketing

Description Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything t...

2d ago

Go to Apply

Director, Product Marketing Operations

DIRECTV • El Segundo, CA • 3d ago

Sales & Marketing

DIRECTV is seeking a Product Marketing Operations Director to join our Acquisition Strategy team. This role is central to how we drive growth, optimize performance, and stay ahead in a rapidly evolving industry. The Dire...

3d ago

Go to Apply

Sales Associate

Crate & Barrel • Topanga, CA • 3d ago

Sales & Marketing

As a Sales Associate at Crate & Barrel, you guide customers in discovering pieces that transform their homes, driving sales and achieving SPH goals through your product knowledge, exceptional selling skills, and prom...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.