Denials Appeals Coordinator

Community Health Systems • Franklin, TN • 1w ago

Job Summary

The Denials & Appeals Coordinator is responsible for managing, tracking, and resolving denials and appeals to ensure timely reimbursement. This role requires in-depth knowledge of payer guidelines, systems, and requirements to navigate complex denial cases effectively, assist in issue resolution, and help identify trends that can improve claim outcomes.

Essential Functions

Monitors assigned queues and duties across various systems (such as, Artiva, HMS, Hyland, BARRT) to ensure all follow-up dates are current.

Analyzes denials to determine appropriate actions, completes appeals, or routes cases for clinical appeals as needed.

Files and monitors appeals to resolve payer denials, documenting all activity accurately and maintaining logs, account notes, and system records.

Maintains an up-to-date understanding of payer guidelines and requirements related to denials and appeals.

Processes BARRT requests, reviews RAC/Government Audit accounts, and completes necessary rebills and adjustments.

Identifies trends in denials to suggest improvements and reduce future claim issues, providing data for denial and appeal trends as needed.

Performs other duties as assigned.

Maintains regular and reliable attendance.

Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required

Associate Degree or higher in Health Information Management preferred

1-3 years of experience in medical billing, revenue cycle, or claims denials and appeals processing required

Prior experience with revenue cycle processes in a hospital or physician office setting required

Knowledge, Skills and Abilities

Strong knowledge of payer guidelines, medical billing practices, and appeal processes.

Proficiency in relevant software and claim management systems, such as Artiva, HMS, Hyland, and BARRT.

Excellent analytical skills for reviewing denial trends and suggesting improvements.

Strong verbal and written communication skills to interact with payers and internal departments.

Ability to prioritize tasks effectively and manage time in a fast-paced environment.

Licenses and Certifications

Certified Revenue Cycle Specialist (CRCS) - AAHAM preferred

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

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