Summary This position is located within the Department of Homeland Security (DHS), ICE, ERO, ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU), Information Management Section (IMS), Health Application Services Office (HASO). This is a non-supervisory role. This position is only open to USPHS officers who are currently IHSC employees. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Responsibilities DUTIES AND RESPONSIBILITIES: Primary liaison for EHR improvements, working closely with Specialty Units (e.g., Medical, Nursing, Pharmacy, Dental, Behavioral Health) to align system functionalities with clinical workflows and patient safety protocols. Manage the configuration of EHR tools, including templates, Smart Forms, Order Sets, Clinical Decision Support Systems (CDSS), and Provider Alerts, ensuring compliance with clinical and regulatory standards. Drive future and continuous system improvements. Lead User Acceptance Testing (UAT) for new EHR features and assist in the implementation of clinical and EHR-related training via IHSC's platform, ensuring all content reflects current clinical best practices. Conduct continuous data validation and monitoring to support patient safety, improve clinical outcomes, and maintain data accuracy in EHR usage. Support the development and implementation of training plans, the creation and updating of end-user guides, and assist in monitoring compliance through follow-up and remote evaluations. Support the implementation of change management strategies related to health IT initiatives, including EHR system upgrades, by supporting staff through transitions in workflows, systems, and documentation processes. Provide technical input for EHR enhancements and support the development of governance documents, such as the Performance Work Statement and Quality Assurance Surveillance Plan, for upcoming IHSC projects. Oversee future EHR system releases, ensuring technical accuracy and system readiness. Support the development of processes for reporting and prioritizing system issues by working closely with the IHSC team and vendors. Assist the EHR Program team in assessing computing needs and system requirements, providing strategic recommendations for system enhancements. Oversee acquisition, management, and training for medical devices integrated into the EHR, ensuring alignment with clinical care protocols and patient safety standards. Actively engaged in all EHR related meetings. Other duties and responsibilities as assigned. Requirements Conditions of Employment Qualifications COMPETENCIES: Leadership Skills. Ability to work independently with minimal supervision. Demonstrates strong organizational and time management skills. Demonstrates exceptional problem solving, judgment and decision-making skills. Excellent interpersonal skills and flexibility. Cultural competencies related to detention health care and a diverse work environment. Strong mature oral/written communication skills. Integrity, honesty, and strong ethical compass. Education REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Advanced Practice Provider (APP) with Physician Assistant Degree, Nurse Practitioner Degree or related field with minimum of 4 years of successful practice that demonstrates high level administrative and leadership skills with a minimum of 4 years of health IT experience or Familiarity with EHR systems and healthcare workflows. Proficiency in EHR configuration, including clinical workflows, CDSS, order sets, and integration of medical devices. Experience with clinical workflows in healthcare or correctional settings, supporting EHR functionalities to enhance patient safety and regulatory compliance. Knowledge of medical, administrative, ethical and legal requirements and standards related to healthcare delivery and the privacy of protected patient information. Knowledge of regulations and standards as it pertains to Occupational Safety and Health Administration (OSHA), American Correctional Association (ACA), National Commission on Correctional Health Care (NCCHC), Joint Commission, or other regulating agencies in the developing, storing and communication of medical information. Strong data management skills, including analysis, quality improvement, and validation within EHR systems to ensure efficient and safe clinical workflows. Proven ability to create clear, accurate, high-stakes communications, such as congressional reports and responses, effectively conveying complex information. For licensed incumbents, ongoing compliance with licensure requirements is essential. Clinical duties within the scope of licensure may be required during critical agency needs. PREFERRED QUALIFICATIONS: Health Informatics or related certification preferred, demonstrating advanced skills in merging clinical knowledge with health IT capabilities. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements. High degree of initiative, and follow-through on a wide range of sensitive, complex, and programmatic issues. Competent working knowledge of Microsoft Office Suite applications, Word, Excel, SharePoint, Outlook, PowerPoint, Teams, OneDrive, OneNote. Additional Information The incumbent will oversee, and support initiatives associated with the IHSC Electronic Health Record (EHR), network upgrades, interoperability opportunities, operational effectiveness through proactive management and technical expertise, and project management for ongoing IT modernization efforts. This role is essential in advancing high-quality, secure healthcare technology solutions for IHSC's nationwide operations. IHSC has a multi-sector, multidisciplinary workforce of more than 1600 employees including, U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE aliens at 18 detention facilities throughout the country and manages the provision of off-site medical care for aliens housed in approximately 128 additional non-IHSC facilities. The ICE alien population is approximately 28,000 aliens daily, with an average length of stay of approximately 30 days, and over 270,000 aliens annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea. SUPERVISORY CONTROLS: The incumbent reports directly to the Supervisory Lead, Health Application Services Office within the Information Management Section of the Health Information and Technology Unit.
