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Customer Service Representative - Controls

OTTO Engineering • Carpentersville, IL • 2h ago

OTTO's opportunity:

Our Customer Service Representative is responsible for handling customer inquiries via phone, mail and fax.

Specifically, the Customer Service Representative will:

Process customer orders with efficiency and accuracy

Promptly respond to customer requests for quotation for standard, catalog product

Coordinate customer requests to return product, issue and maintain Return Merchandise Authorizations

Answer phone calls from the customer service multi-line

Reply to customer inquiries within a timely manner

Take initiative to proactively investigate and resolve customer issues, including customer complaints and product expediting

Collaborate with other internal departments to ensure customer needs are fulfilled

Responsible for updating and maintaining customer records in computer

Assist with other related duties as required or assigned

What you'll need to bring to the table:

High school diploma or equivalent

1-3 years customer service experience

Must be capable of keeping a neat and organized work area

Experience with ERP System and Microsoft Office preferred

Strong oral and written communication skills; personable and comfortable interacting with customers

Requires self-motivation and ability to complete projects with strict guidelines

Positive attitude and works well within a team environment

Strong problem-solving skills

Ability to manage and prioritize several tasks

Detail oriented with strong background in proofreading

Availability for nonstandard or extended work schedule

What OTTO offers for this specific position:

The hiring range listed in this posting is what we, in good faith, anticipate relying on when confirming an hourly rate for this position; exceptions may be considered for highly experienced candidates with multiple years of at-level experience.

Target hourly hiring range: $18.00 per hour

Profit Sharing Bonus - OTTO believes that it's fair to share the profits that the employees help to make; profit sharing is distributed to employees twice a year. OTTO's profit sharing plan is paid at the discretion of the company and is not a guaranteed bonus or any part of a compensation plan.

Vacation: five days after 30 days of employment and 80 hours at 1 year - vacation time is earned on the anniversary date.

OTTO's Benefits:

Health:

Medical Insurance-

HMO Plan

Standard PPO Plan

Enhanced PPO Plan

High Deducible PPO Plan

FSA, LFSA, and HSA

Dental Insurance-

Base Plan

Buy-Up Plan

Vision Insurance

401(k) with a company match

Life insurance:

Life/AD&D

Voluntary Life/AD&D

Short-Term Disability

Long-Term Disability

10 paid holidays

Company picnic

Holiday party

AND numerous OTTO celebrations throughout the year!

To review all of OTTO's available opportunities,

please visit our career page by clicking on the link below:

https://otto-engineering-inc.breezy.hr/

OTTO Engineering is an Equal Opportunity Employer: Disability/Veteran

Federal Notices

Federal EEOC - Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf)

NLRB Notice (https://www.nlrb.gov/sites/default/files/attachments/pages/node-251/employee-rights-under-the-nlra-poster-two-page-85-x-11-version-pdf-2022.pdf)

E-Verify (https://8765373.fs1.hubspotusercontent-na1.net/hubfs/8765373/HR/E-Verify\Participation\Poster%20(002).pdf)

Request for Assistance / Reasonable Accommodation:

If you are a qualified individual with a disability or a disabled veteran, please let us know if you require a reasonable accommodation to complete any part of the online application process. You may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

If you need an alternative method for applying, please contact OTTO Engineering via telephone at 847-428-7171 or email at HRDepartment @ ottoexcellence.com

These contact tools may be used only by individuals with a disability for accommodation requests; please do not inquire as to the status of an application.

OTTO Engineering does not accept unsolicited resumes from third party recruiters, agencies, or similar organizations; any submissions will not be honored.

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