Insurance Counselor I (Benton/Franklin/Yakima County, WA)

DaVita • Yakima, WA • 1d ago

Posting Date
01/16/2026
1221 North 16th Avenue, Yakima, Washington, 98902, United States of America
This vital, patient-centered role provides education and guidance to DaVita patients about health insurance and the implications of different insurance options. This position helps patients understand their insurance options and make informed employment and insurance decisions. The Insurance Counselor will help alleviate the stress that dialysis patients often experience in navigating complicated insurance options and employment decisions while also managing their health care needs.
To be successful, the Insurance Counselor must have a passion for customer service and the ability to build trust and rapport with patients and teammates. Teammates in this role will gain expertise in motivational interviewing as well as expert knowledge of commercial and government health insurance benefits, financial assistance programs, and work leave options.
This role requires travel to our DaVita clinics in Benton County, Franklin County and/ or Yakima County, WA and the surrounding areas to provide education and guidance to DaVita patients about health insurance and the implications of different insurance options.
Candidate must reside in one of these counties and will be required to visit clinics with their county and provide remote support to other counties
Travel and in-person patient support is required 3-5 days/week
Candidate must be able to squat and walk and stand for more than 15 minutes and must be okay with the sight of blood.
Valid driver's license - Insurance Counselors will drive their personal automobiles to get from one clinic to another. A valid driver's license within the state you are applying is required, with an acceptable driving record
ESSENTIAL DUTIES & RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. The scope of the Insurance Counselor is primarily supporting patients who have existing commercial insurance coverage or who are uninsured.
Conducts patient insurance education while operating within established compliance parameters of the company
Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden
Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively
Completes insurance assessments/evaluations for patients to accurately document patient education sessions
Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants etc.) to ensure seamless patient support
Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education.
Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio
Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership
Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned
EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS
Full vaccination against COV

DaVita

Go to Apply

Share this job

Similar Jobs

Academic Counselor

University of Washington • Yakima, WA • 1w ago

Legal & Paralegal

Job Description The GEAR UP RISE UP program has an outstanding opportunity for two full-time Academic Counselors. This position is a grant-funded position and contingent upon funding. This position is stationed in a remo...

1w ago

Go to Apply

R2955 Attorney I/II

Yakima County • Yakima, WA • 1w ago

Legal & Paralegal

Classification: Attorney I/II (Civil) Job Req: R2955 Department: Assigned Counsel Hours/Week: 40 Union: N/A Annual Pay Range: **Attorney I - $102,000 - $110,408 (ATT I Step 1-5) Attorney II - $113,720 - $128,068 (ATT II...

1w ago

Go to Apply

R2956 Attorney III

Yakima County • Yakima, WA • 1w ago

Legal & Paralegal

Classification: Attorney III Job Req: R2956 Department: Assigned Counsel Hours/Week: 40 Union: N/A Annual Pay Range: $128,708 - $144,946 (ATT III Step 1-7) Annual Hiring Range: $128,708 - $136,586(ATT III Step 1-4 DOQ) *...

1w ago

Go to Apply

R2951 Prosecuting Attorney II/III/IV

Yakima County • Yakima, WA • 1w ago

Legal & Paralegal

Classification: Prosecuting Attorney II/III/IV Job Req: R2951 Department: Prosecutor's Office Hours/Week: 40 Union: N/A Pay Range: ** Attorney II: $113,720 - $128,068 per year (Attorney Pay Plan, Step 1-7) Attorney III:...

1w ago

Go to Apply

R2952 Prosecuting Attorney I/II

Yakima County • Yakima, WA • 1w ago

Legal & Paralegal

Classification: Prosecuting Attorney I/II (Civil Div.) Job Req: R2952 Department: Prosecutor's Office Hours/Week: 40 Union: N/A Pay Range: **Attorney I: $102,000-$110,408 per year (Attorney Pay Plan, Step 1-7) Attorney I...

1w ago

Go to Apply

GENERAL ATTORNEY

Citizenship and Immigration Services • Yakima, WA • 3w ago

Legal & Paralegal

Summary Do you desire to be a part of the vibrant United States immigrant admission process, to protect American interests and to secure our nation while building a meaningful and rewarding career? If so, United States C...

3w ago

Go to Apply

Account Manager - Industrial Sales Representative

SNAP-ON EQUIPMENT INC • Yakima, WA • 3w ago

Legal & Paralegal

Overview Snap-on Sales Representative - Selling Direct to Industrial Corporations Snap-on Inc. is more than the premier global tool and equipment manufacturer; we are a leading global innovator, manufacturer and marketer...

3w ago

Go to Apply

Radiology Technologist II/CT Technologist (Per Diem)

MultiCare Health System • Yakima, WA • 6h ago

Hospital & Medical

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workp...

6h ago

Go to Apply

Registered Nurse (RN) Labor & Delivery

MultiCare Health System • Yakima, WA • 9h ago

Hospital & Medical

9h ago

Go to Apply

Hand Crew Foreman, Wildland Fire Management Supervisor

Washington State Department of Natural Resources • Yakima, WA • 1d ago

Management & Administrative

Foreman, Wildland Fire Management Supervisor (WFMSup) Recruitment #2026-1-1209/A011/A017/A023 Full-time, Permanent, Represented positions (WPEA) Location: Southeast Region- Cle Elum, Dallesport, East Wenatchee and Yakima...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.