The Digital Manufacturing Engineer is a combined role of Product Engineer and Product Development Engineer which functions as "back-office" for MISUMI's leading-edge industrial digital manufacturing service. Key areas of responsibility include both operation and development work of this proprietary technology system; promotion of sales of service through design communication with customers; manufacturing coordination; and special engineering-related projects for new product development.
Job Responsibilities
Customer Support Operation
Review customer 2D drawings and 3D models, resolve any discrepancies, and identify callouts or specifications that require manufacturing expertise or attention.
Ensure customer satisfaction by clearly communicating customer requirements such as product specifications and delivery schedule to backend manufacturing.
Monitor system availability and data receipt to maintain stable service delivery.
Process custom quoting opportunities between customers and manufacturers (domestic and overseas) to capture new business and support existing business.
Support customers with system operation and follow up with auto-quote error customers as well as quoted customers on their projects.
Promote and educate customers including design and mechanical engineers, buyers, or other professional and technical personnel on the Service to increase sales.
Partner with Sourcing, Customer Service, and Procurement on quality claims, and obtain and review quality inspection documents from manufacturing as needed.
Product Development
Conduct market and customer research including surveys and data analysis related to product development; determine price competitiveness, delivery time, and whether products match customer demand.
Expand Digital Manufacturing capabilities to increase product offerings, revenue, and market share in new growth sectors.
Review market and business analyses of Digital Manufacturing drawing requirements to develop new product and capability needs.
Efficiently manage development projects collaboratively across multiple departments to ensure products are completed on time and meet all quality standards.
Implement strategic initiatives quickly and effectively, create project timelines, goals, and countermeasures, track and report KPI's.
Manage costs to increase the profitability of Digital Manufacturing products.
Reporting
Provide accurate data for management to assist with regular and special reporting related to team performance.
Identify areas where improvement in efficiency or outcome is possible and contribute to solutions.
Others
Promote team success by assisting team members with large or complex requests.
Provide internal and external technical design support and education for products. including materials, surface finishes, fits, tolerances, and sizing.
Support business process standardization and improvement.
Travel as required.
Other duties and responsibilities as assigned.
Competency Requirements
Bachelor's degree in mechanical, Automation, or Industrial Engineering
Minimum of 2 years of relevant experience
Knowledge of manufacturing processes and equipment and quality inspection tools
Hands-on experience sizing and specifying industrial automation components.
Print manufacturing analysis experience
Working knowledge of 3D CAD, MS Office (Outlook, Excel, Word, PowerPoint, Teams).
Knowledge of SQL, Tableau, and/or VBA a plus.
Excellent problem solving, interpersonal, and conflict management skills.
Excellent verbal and written communications skills.
Strong ability to work both independently and collaboratively as part of a team.
Growth mindset, positive and proactive attitude on pursuing new challenges and assignments as well as stimulating constructive teamwork under supervisor's direction.
WHAT WE CAN OFFER YOU:
MISUMI will provide training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!
MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are excited to announce that we received Comparably's annual Happiest Employees and Best Company Perks and Benefits in 2024 in recognition of our employee centric culture, opportunities for growth and advancement, and outstanding leadership.
Pay Rate: $60,000 - $70,000 /year
Benefits Offered:
We offer a comprehensive package of benefits including Medical (HMO/PPO/HDHP), Vision, Dental, Life (Basic and AD&D), Disability (STD and LTD), Legal, and Pet Insurance Plans, 401(k) Plan with match, Commuter Transit Benefits, Employee Resource (EAP and GEAS) Plans, Fitness Club Membership, Tax Savings (HAS and FSA) Plans, Parental Leave, Paid Time Off, and Paid Holidays.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation for any particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Applicants must currently be authorized to work in the United States on a full-time basis. Sponsorship for work authorization is not available.
MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.
FOR CALIFORNIA RESIDENTS:
MISUMI USA, Inc. ("MISUMI") complies with the California Consumer Privacy Act ("CCPA"), California Privacy Rights Act ("CPRA"), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.
Applicants must currently be authorized to work in the United States on a full-time basis. Sponsorship for work authorization is not available.
MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.
FOR CALIFORNIA RESIDENTS:
MISUMI USA, Inc. ("MISUMI") complies with the California Consumer Privacy Act ("CCPA"), California Privacy Rights Act ("CPRA"), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.
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