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Student Success Advisor

Old Dominion University • United States, United States • 1w ago

Posting Details

Job Title Student Success Advisor

Department TELETECHNET - DIST LEARN

Position Number FP426A

Location Remote

Job Summary

The Student Success Advisor provides proactive academic advising and coaching to ODUGlobal students from matriculation through graduation. This role helps students develop clear academic plans, supports timely course registration, and connects students with resources that promote persistence and retention. Working in a fully online advising environment, the Student Success Advisor guides students through degree planning, monitors academic progress, and intervenes with targeted support to address barriers. By fostering student engagement and accountability and using data-driven strategies and proactive communication, the Advisor contributes directly to ODUGlobal's enrollment, retention, and graduation goals.

Position Type FullTime

Type of Recruitment General Public

Minimum Qualifications

Education: Master's degree in higher education (or related field) and/or Master's degree in unrelated field combined with prior basic/working experience in higher education areas of student services and academic advising may be accepted.

Knowledge, Skills, & Abilities:

Understanding of the core values of advising and theory relevant to advising.

Knowledge of legal guidelines of advising practice, including privacy regulations and confidentiality.

Understanding of the characteristics, needs, and experiences of major and emerging student populations.

Information technology skills applicable to advise, support students, work and collaborate entirely in an online and teleworking environment.

Ability to adapt to potential time zone differences in serving students worldwide.

Demonstrated ability to relate to and communicate with individuals and groups of designated students in an inclusive and culturally competent manner through the use of basic communication, helping, and problem-solving skills.

Ability to engage in ongoing assessment and development of self and the advising practice.

Ability to work remotely in a distributed team environment while contributing towards creation of a positive culture of collaborative teamwork.

Preferred Qualifications

Considerable experience as an academic advisor in a college or university setting; preference for online experience.

Some higher education experience with student services (i.e., admissions, registration, tutoring, student financial aid, veteran's benefits).

Experience using relevant information technology collaboration tools (MS Teams, Zoom, MS Outlook, SharePoint, MS Office, Canvas), customer relationship management systems (Salesforce/Education Cloud), and student information systems ( BANNER ) preferred.

Conditions of Employment

This is a remote position, requiring a traditional 40-hour work week. Computer equipment will be supplied; high speed internet is the responsibility of the employee.

The equipment provided to staff with approved telework agreements enables them to deliver vital services to University faculty, staff, and students from remote locations.

Many of our operations can and should continue as usual, even when the main physical campus is closed. Therefore, all Division of Transformation & Technology employees with an approved telework agreement are generally expected to work during official University closures.

Job Open Date 01/16/2026

Open Until Filled No

Application Review Date 01/22/2026

Job Close Date 01/29/2026

Special Instructions to Applicants / Additional Materials Required

Please complete the application and include a resume and a cover letter.

Criminal Background Check The final candidate is required to complete a criminal history check.

Department Information

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair @type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor's legal duty to furnish information.

ODU Statement

Old Dominion University, located in Norfolk, is Virginia's forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia's economy.

Applicant Documents

Required Documents

Resume

Cover Letter/Letter of Application

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

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