Summary Reemployed annuitant: This vacancy does not meet the criteria for appointment of annuitants. Responsibilities The position reports to the Mission System Operation Branch (OITM) , Office of Information Technology (OIT), and Defense Contract Audit Agency (DCAA). Responsible for leading efforts to deliver ServiceNOW solutions for the Defense Contract Audit Agency (DCAA) and influencing the implementation, processes and on-going support of the ServiceNow platform. Deploys all cloud resources in a DoD environment that requires very high availability. Performs configuration management and disaster recovery tasks throughout the cloud environment. Leads meetings and discussions with employees and technical personnel to plan, test, implement, maintain, and modify DCAA IT technical strategies and solutions. Coordinates Information Assurance/Cybersecurity incident responses with first responders and Agency Information Assurance (IA) Officer(s). Performs day-to-day oversight of IT contractors on services and issues to ensure contracted performance is consistent with terms and conditions of the contract. Requirements Conditions of Employment Qualifications All qualification and time-in-grade (if applicable) requirements must be met within 30 days of the closing date of this announcement. You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. In addition to meeting the basic requirement, you must have one year specialized experience at the GS-12 or equivalent level. Specialized experience is defined as: Designing, planning and managing applications and system integration/migration with a cloud environment; OR administering an enterprise-level IT Service Management (ITSM) platform; OR Proven ability to manage and lead the complete lifecycle of custom automation applications, including their integration with enterprise service management solutions. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no substitution of education for experience at this grade level. Additional Information DCAA has a comprehensive benefits package that includes retirement, social security and thrift savings; health, life and long term care insurance; paid vacation, sick leave and holidays. DCAA employees enjoy our business-casual dress code, flexible work schedules, and transit subsidies. Information Assurance Certification As a condition of employment, the selectee must possess, or attain within 6 months, an information Assurance Technician Level 2 certification (Comptia Security+, GSEC, SSCP) IAW DOD 8570.01. Selective Service: Males born after 12-31-59 must be registered or exempt from Selective Service (see www.sss.gov). Initial Probationary Period: Accepting this position, you may be required to serve a I-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. Background Investigation: All selectees will be subject to a Single Scope Background Investigation (SSBI). You must be able to obtain and maintain security clearance eligibility at the Top Secret level. Drug Testing: If you are given access to classified information, you will be subject to random drug testing. PCS: Relocation expenses reimbursed - Yes - You may qualify for reimbursement of relocation expenses in accordance with agency policy. Relocation expenses will be offered based on agency staffing needs and budgetary availability. Additional Vacancies: This announcement may be used to fill additional positions within 120 days of the certificate issuance date. Performance Appraisal: If you are a current Federal employee, you must be rated fully successful or higher on your current performance rating to be eligible for promotion. You may be asked to provide a copy of your performance appraisal during the evaluation and selection process. Interagency Career Transition Assistance Program (ICTAP): You must be well qualified for the position to receive special selection priority under the ICTAP. A qualified ICTAP eligible achieving a score of 90 or above will be considered well qualified. For more information, go to: http://www.opm.gov/rif/employee\guides/career\transition.asp#ictap Veterans Employment Opportunities Act (VEOA): Veterans who are preference eligibles or who have been separated from the Armed Forces under honorable conditions after substantially completing an initial 3-year term (not less than 2 years and 11 months) may apply regardless of their current geographical location. Veterans must submit their DD-214, Certificate of Release or Discharge from Active Duty, to be considered under this authority. This position is not covered by a bargaining unit.
