Mortgage Customer Service Advocate

Carrington • Denver, CO • 8h ago

Come join our amazing team and work remote from home! Must be able to work PST business hours.

The Mortgage Customer Service Advocate will be responsible for resolving and responding to escalated or complex customer complaints from various channels, including internal departments or executives, attorneys, regulators, political officials, and the Consumer Financial Protection Bureau. Assist in remediation efforts to prevent repeat complaints and reduce overall complaint volume. Perform all duties according to all company guidelines and applicable federal, state, and local regulations wherein the company operates. The target pay range for this position is $35.00-$40.00 an hour + Annual Bonus.

What you'll do:

Research, resolve and respond to complaints received by phone, mail, email, fax, social media and third-party agencies.

Interface with customers and customer representatives regarding escalated complaints; determine and communicate next steps.

Track and research customer complaints.

Provide clear, complete, timely and professional written responses to customer complaints.

Engage internal and external resources as needed to support complaint resolution.

Maintain accurate and complete records for documentation.

Partner with inside and outside litigation counsel and provide required documentation as needed.

What you'll need:

Excellent analytical, verbal, and written communication skills; ability to communicate across multiple business areas and management levels.

Outstanding attention to detail and strong organizational skills.

Proficient with Microsoft 365 (Word, Outlook, and Excel).

Ability to communicate with irate customers in a calm and professional manner.

Ability to multi-task and work in a fast-paced environment.

Ability to understand, remember, and apply oral and/or written instructions or other information.

Ability to understand complex issues and to collaborate and explore alternative solutions.

Ability to make decisions that have moderate to high impact on the immediate work unit.

Ability to organize thoughts and ideas into understandable terminology.

Ability to organize and prioritize own work schedule on a short-term basis (longer than one month).

Ability to count, add, subtract, multiply, divide, record, balance, and check results for accuracy.

Ability to compose letters, timelines, summaries, memoranda, and basic reports and communicate technical information orally.

Ability to communicate with individuals utilizing a softphone; requires ability to hear and speak effectively.

Ability to express or exchange ideas using the spoken word, communicating orally with others accurately, audibly, and quickly.

High school diploma required, Bachelor's degree or equivalent work experience preferred.

Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required.

Must be able to work Pacific Standard business hours from 8:00am to 5:00pm PST.

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

LI-GV1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Similar Jobs

Treasury Management Consultant - Gaming Industry

U.S. Bank • Denver, CO • 2h ago

Finance, Accounting & Banking

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

2h ago

Go to Apply

Staff Accountant

Robert Half • Centennial, CO • 3h ago

Finance, Accounting & Banking

Description We are looking for an experienced Staff Accountant to join our team in Centennial, Colorado. This is a contract position requiring a detail-oriented individual with a strong background in accounting principle...

3h ago

Go to Apply

Senior Director - T&O Finance

GE Aerospace • Lafayette, CO • 7h ago

Finance, Accounting & Banking

Job Description Summary As the Senior Director T&O Finance you will acts as a horizontal leader across the T&O organization and own T&O finance ERP product. You will be accountable for all aspects (Finance pr...

7h ago

Go to Apply

Senior Director - T&O Finance

GE Aerospace • Denver, CO • 7h ago

Finance, Accounting & Banking

7h ago

Go to Apply

Credentialed Tax Expert (Part-time, Remote)

Vaco • Denver, CO • 9h ago

Finance, Accounting & Banking

Seeking Tax Experts for the upcoming tax season. If you have an active PTIN and unrestricted credential (CPA/EA/Practicing Attorney) we would love to connect with you! Qualifications Who You Are: ? As a Tax Expert, you h...

9h ago

Go to Apply

Accounts Receivable Specialist (remote)

Cognizant • Denver, CO • 13h ago

Finance, Accounting & Banking

Accounts Receivable Specialist (remote) This is a remote position open to any qualified applicant in the United States. Summary: In this role the successful candidate performs advanced level work related to resolution of...

13h ago

Go to Apply

Accounts Receivable Clerk

Robert Half • Denver, CO • 13h ago

Finance, Accounting & Banking

Description Robert Half is supporting the recruiting efforts of a company in the fabrication industry to find an AR Specialist. This is a full time, permanent position in Denver (near i25 & i70 interchange). It is 10...

13h ago

Go to Apply

Personal Banking Representative

FirstBank • Erie, CO • 16h ago

Finance, Accounting & Banking

Description Founded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado and Arizona. Our growth can be attributed to one simple philosophy: do ri...

16h ago

Go to Apply

Sales Director, Banking and Financial Services

CSG International • Englewood, CO • 17h ago

Finance, Accounting & Banking

The BFS Sales Director will develop, communicate, and implement the strategic direction of CSG's Banking and Financial Services "go to market" activities across North America. This role will leverage extensive Banking an...

17h ago

Go to Apply

State Income Tax Senior Manager

EchoStar • Englewood, CO • 22h ago

Finance, Accounting & Banking

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and prod...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.