Job Description:
Objective of role:
Drive territory growth through providing advanced level technical support including on-site support, telephone support, product, quality, performance, and issue resolution.
Expectations:
Technical aptitude and ability to learn and train in mechanical, electronics, computer systems, Wi-Fi networks, routers, and software systems. Highly motivated individual able to focus on reactive troubleshooting, proactive service solutions, and project management. Ability to build and develop relationships to drive sales.
Main Duties and Responsibilities:
Provide training/technical teaching face to face or virtual to support capabilities of distribution sales and service organization
Provide technical troubleshooting assistance (telephone and on-site as required) to the AWTX Distributors and act as the main escalation point of contact for advanced product support.
Facilitate resolution of equipment and service performance complaints.
Creatively develop proactive solutions/ideas to grow and develop sales in territory.
Assist with implementation of product upgrade and retrofit programs.
Provide required level of support for product rollouts, introductions, upgrades, and retrofits.
Support AWTX training team with feedback to facilitate future versions of documentation and/or materials.
Maintain and enhance the relationship with AWTX Platinum Distributors service organizations.
Responsible for territory sales and financial reporting. Ability to review financial reporting material to develop territory sales plans.
Submit periodic regional sales outlook reports.
Ability to relay complex technical concepts to be easily digestible to non-technical trainees.
Manage travel and entertainment budget as required to grow sales in assigned territory.
Qualifications:
Bachelor's degree in technical field such as Engineering and/or equivalence experience
3 - 5+ years Technical Support, Engineering, and/or QA
Mechanical, Electrical, and Software aptitude and troubleshooting skills
Must be proactive and display a high level of initiative
Demonstrated customer service skills
Proficient with Microsoft Office Products to include Outlook, Word, Excel, Power Pivot, and PowerPoint
Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
Ability to communicate effectively verbally and in writing. Ability to present in public.
Business plan and sales strategy development
Delivering product and sales presentations to both individual and large audiences
Conducting basic technical training seminars on electronic products
Requires strong interpersonal skills and the ability to build trust and rapport with the field service team, business units and the sales teams
Preferred Qualifications:
BS/BA in Engineering, Electronic Systems, or Computer Science
Advanced electrical / Mechanical / Software (Windows)
Customer Service Experience / Help Desk / Supervisor
Diagnostic logic development
Experience with ITW business and products
Physical Requirements/Working Conditions:
Travel 50% while keeping up to date with daily communications and requirements
Distributor sites and conditions will vary based on industry and product
Ability to bend, kneel, climb when at customer site
May be exposed to noise, heat, cold, slippery, wet conditions
May be required to sit/stand/walk
May be required to lift 35-65 lbs.
May be required to climb ladder
Company Benefits:
Best in Class Benefits: Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability.
Affordable Medical, Dental, Vision Insurance
HSA/FSA with a company match
Income Protection Benefits
Industry Leading 401(k) plan
Paid Time Off
Parental Leave
Matching Gift and Volunteer Program
Opportunities to Get Involved and Give Back
Our Employee Resource Groups (ERGs) are employee-led organizations that bring together diverse groups of people to share experiences and innovative ideas to help accelerate our path to full potential
It is also our commitment to a diverse and inclusive work environment, strive to create a place where everyone is welcome to contribute their talents and ideas.
ITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need
Hiring Contingencies - Employment at AWTX is contingent upon successful completion of background checks, drug screen and pre-hire assessments. This position will require a contractual non-compete which will be presented when a job offer is made. The non-compete, non-disclosure, and confidentiality policies of AWTX are non-negotiable.
This job description in no way states or implies that these are the only duties to be performed by this employee. Employees will be required to perform all tasks and duties as directed by management. AWTX organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment. Employment at AWTX remains at-will.
Avery Weigh-Tronix is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Compensation Information:
Pay Range: $85,500 - $120,000 per year
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
