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Customer Service Representative

TEKsystems • Fredericksburg, VA • 9h ago

Customer Service Representative (Remote)

Location: 100% Remote (Must reside in Eastern Standard Time Zone)

Type: Contract (6 months)

Pay Rate: $18.50/hour

Schedule: Shifts between 7:00 AM - 6:30 PM EST (Holiday work expected; overtime opportunities available)

About the Role

We are seeking Customer Service Representatives to join a high-volume residential services team during their busiest season. This role is perfect for individuals who excel in fast-paced environments, have strong communication skills, and can handle challenging customer interactions with professionalism and empathy.

Key Responsibilities

Handle a high volume of inbound calls (average call time: 2.5 minutes)

Assist customers with service inquiries, billing questions, and transaction processing

Take residential orders for propane and heating oil

Process over-the-phone payments accurately (basic math skills required)

De-escalate upset customers and manage difficult conversations

Ensure adherence to productivity metrics (time in queue, call status, schedule compliance)

Must-Have Skills

Previous customer service experience (call center preferred)

Ability to work in a high-volume environment

Strong communication and problem-solving skills

Basic math proficiency (accuracy is critical for safety)

Knowledge of Office 365 and basic office equipment

Ability to hardwire internet connection via Ethernet

(Minimum speed: 100 Mbps upload / 20 Mbps download - test at speedtest.net)

Work Environment

100% Remote - equipment provided (laptop, monitors, headset, docking station, credit card keypad)

Must demonstrate professionalism and accountability while working from home

Productivity monitored by a dedicated team

Employee Value Proposition

Overtime opportunities (Saturday mornings and extended shifts)

Potential for conversion to full-time based on performance

Rehire opportunities for top performers from previous seasons

Interview Process

Virtual interview via Microsoft Teams

Expected Start Date: December 27, 2025

Job Type & Location

This is a Contract position based out of FREDERICKSBURG, VA.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 23, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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