Customer Service Coordinator II

CTG • Corning, NY • 1d ago

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator II.

Type: Contract

Job Title: Customer Service Coordinator II

Location: Corning, NY

Candidates must be able to commute and work onsite

Pay Rate: Based on experience

Work Hours: M-F, 8:00am-5:00pm

Education: Associate degree or equivalent relevant experience

Description

The Customer Service Coordinator II supports domestic and international customers by managing order processing, logistics coordination, customer inquiries, and cross-functional collaboration to ensure accurate, timely, and compliant order fulfillment.

Day-to-Day Responsibilities

Manage assigned customer accounts and execute error-free transactions

Enter and manage customer orders in PeopleSoft and SAP systems

Coordinate export and offshore-sourced orders using Origin Manager, including carrier selection and shipment bookings

Maintain and support global customer service processes

Create and manage ePOs for third-party vendors

Review and approve invoices for accuracy

Ensure compliance with shipping, customs, and documentation requirements

Issue credits/rebates and update RMA systems as needed

Monitor open orders and shipments to meet requested and promised dates

Track shipments and resolve delivery issues proactively

Maintain customer profiles and buying agreements in internal systems

Respond to customer inquiries within 24 hours

Build product and pricing knowledge to support quotes and RFQs

Collaborate with Planning, Shipping, QA, IT, Finance, Commercial Ops, and customers

Support sales reporting, analysis, and special projects

Education

Associate degree or equivalent relevant work experience

Qualifications

2+ years of customer service experience in a corporate environment

Exceptional attention to detail and strong organizational skills

Ability to prioritize tasks and multitask effectively

Strong verbal and written communication skills

Customer-focused mindset with solid problem-solving abilities

Proficient in Microsoft Outlook, Teams, Word, and SharePoint

Desired Skills

Experience with PeopleSoft and SAP

Knowledge of order fulfillment and logistics processes

Proficiency in Excel

Ability to adapt to and support change initiatives

Soft Skills

Positive, results-oriented attitude

Takes initiative and works well in a team environment

Travel Requirements

Minimal to none

Additional Information

No third-party resumes will be accepted

Drug testing and/or employment screenings may be required

Must be eligible to work on a W2 basis (no C2C)

CTG is an Equal Employment Opportunity employer

CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website or email your Word resume and salary expectations to Jamie.Robinson@ctg.com **.

About CTG**

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

CTG

Go to Apply

Share this job

Similar Jobs

Customer Service Coordinator II

US Tech Solutions • Corning, NY • 1d ago

Management & Administrative

Duration: 12 Months Contract (with possible extension) Job Description: Responsibilities: Manage assigned domestic and international customers to execute error free transactions Receive, validate and enter customer order...

1d ago

Go to Apply

Real Estate Manager

ServU Federal Credit Union • Painted Post, NY • 6d ago

Management & Administrative

JOB SUMMARY:ServU Credit Union offers a workplace where employees feel valued. In a world of technology and automation, we know that our employees provide the meaningful touchpoints that our membership wants and needs. W...

6d ago

Go to Apply

Customer Service Associate

Walgreens • Bath, NY • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Elmira, NY • 2w ago

Management & Administrative

2w ago

Go to Apply

Emergency Medicine Physician

AMN Healthcare • Corning, NY • 6h ago

Hospital & Medical Sponsored

Job Description & Requirements Emergency Medicine Physician StartDate: ASAP Available Shifts: Regular Pay Rate: $242.50 - $262.50 This facility is seeking an Emergency Medicine Physician for locum tenens support as t...

6h ago

Go to Apply

Construction Special Inspector

CME Associates, Inc. • Elmira, NY • 8h ago

Trucking & Construction

Company Overview CME Associates, Inc. (CME) is an engineering technology firm providing comprehensive Construction Materials Evaluation and Technical Support Services. Our experts specialize in geotechnical engineering,...

8h ago

Go to Apply

Construction Materials Testing Technician

CME Associates, Inc. • Elmira, NY • 9h ago

Trucking & Construction

9h ago

Go to Apply

Construction Inspection Project Manager

CME Associates, Inc. • Elmira, NY • 9h ago

Trucking & Construction

9h ago

Go to Apply

2ND & 3RD SHIFT PROCESSOR/ASSEMBLER/PRODUCTION

Victaulic Company • Tioga, PA • 2d ago

Manufacturing & Warehouse

To apply, you must be enrolled in PA CareerLink AND logged on to your CareerLink account, CLICK ON Apply. Follow Employers' instructions on the following screen to ensure you are properly referred to this job posting. DE...

2d ago

Go to Apply

(USA) Technician, Refrigeration/HVAC

Walmart • Mansfield, PA • 2d ago

IT & Engineering

Position Summary... What you'll do... Supermarket Rack Refrigeration HVAC Technician Are you on the lookout for an exciting career opportunity within a dynamic team? Walmart is expanding our workforce across local retail...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.