Customer Service Representative

Howmet Aerospace • Torrance, CA • 20h ago

Primary Purpose

Performs customer service duties in accordance with department and company objectives. Acts as a liaison between customers and the company to facilitate sales and the resolution of account or service problems. Provides customers with information about products and services. Solicits and maintains favorable contacts with current and potential key accounts. Develops relationships with internal and external customers that will benefit the overall business plan. Builds good relationships with internal and external customers that will benefit company objectives to maintain and increase market share. Provide timely and efficient: quotes and order entries for customers, customer schedule changes, and customer delivery issues in production. Follow-up on quotes to understand how the business was won and determine why the business was lost (pricing, lead-time, delivery, etc).

Major Activities

Requires daily interaction with customers, which includes preparing quotes, performing data entry and following-up on customer's orders; handle customer complaints in a professional and timely manner to ensure resolution and customer satisfaction

Process strategic quotes for RFQs and work directly with Product Managers, Buyers, Account Managers, etc

Acts as liaison between customers and internal departments; interface with various Howmet departments, to include Shipping, Planning, Engineering, and Quality

Able to process, prepare and coordinate large spreadsheets, as required, for the Customer Support team

Prepares quotes for the customers, which include pricing and delivery; if pricing is not available, coordinate with the necessary department to obtain pricing; work with factory if delivery does not meet the needs of the customer

Accept orders from the customer; book orders to the applicable location; coordinate adding the item master for part numbers as required; work with change notices from the customer, which may include cancellations, reschedules and quantity changes; make appropriate changes to the sales order; address customers' needs on late deliveries or expedited parts as required

Perform proper Contract Review and follow all Sales Procedures as required

Maintain organized sales files; sales file must contain purchase order, sales order, changes, notices from the customer and any correspondence with customer or factory

Handle initial rejected parts or paperwork from the customer, coordinate with the Quality Department and issue a Return of Material Authorization when necessary

Work with Howmet Credit on past due invoices or short pays; perform necessary research to resolve the problem; initiate credit/debit memos as required

Obtain knowledge of Howmet Fastening Systems products, which include conversions, substitutions, and knowledge of competitor's products

Must understand customer's terms and conditions and long-term agreements; possess an understanding of contract language

As required, in the absence of other department team members work to support their customers in a backup roll

Able to work with minimum supervision

Handle a fast-paced work environment and be able to deal with stressful situations

Must be well organized and have good time management skills

Must have strong interpersonal and communication skills

Must be proficient in Microsoft Word, Excel, & Outlook

Must be able to read, write, and understand English

Strong problem-solving & organizational skills

Compensation: $60k - $70k

?Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at www.howmet.com/esg-report. Follow: LinkedIn (https://www.linkedin.com/company/howmet-aerospace) , Twitter (https://twitter.com/howmetaerospace) , Instagram (https://www.instagram.com/howmetaerospace/) , Facebook (https://www.facebook.com/Howmetaerospace/) , and YouTube (https://www.youtube.com/howmetaerospace) .

Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com

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