Summary The incumbent serves as the Training Specialist for the Health Administration Service (HAS) at the Bay Pines VA Healthcare System (BPVAHCS). The primary responsibility of the incumbent is the development and implementation of the ongoing training programs, new employee training, and mandatory training for employees with HAS as well as staff within other services that have responsibility for using HAS packages to perform their duties. Responsibilities Major duties include but not limited too: Develops the HAS training plan each fiscal year, as well as a monthly training calendar. Completes quality assurance studies of programs as required to develops and updates courses (including web-based) policies, guidelines, instructional methods, materials, etc. Prepares operating level policies or reports on staff development issues, after initiating and performing an employee development needs assessment. Serves as the HAS coordinator for tracking of all employee education and training hours utilizing established computer system software. Talent Management System (TMS), and will use this to prepare reports on the status of training hours and mandatory courses. Creates metrics, reviews, analyzes, and evaluates HAS training courses and programs to assess their quality trends and effectiveness. Consults with technical experts in each program to examine and analyze unusual or problem situations indicated by changes in program quality indicators. Performs in-depth research, analyzes operating contingencies and special situations. HAS is responsible for management of patient processing activities associated with various VA medical benefit programs (e.g., enrollment; registration; intake, eligibility verification; scheduling; admission/discharge; VA financial screening, check-in/out, etc.); the accurate and thorough review, completion, and diagnostic/procedural coding of medical records; the effective filing and distribution of those records; the proper protection and release of information under the Freedom of Information and Privacy Acts; the effective management of telephone operator services; and the accurate and thorough statistical reporting of workload. He/she Plans and coordinates HAS orientation activities for each new employee. He/she identifies and determines training priorities, conducts and administers training programs, develops and improves training guidance, and conducts classes or other group-setting instruction. He/she assists employees in achieving mandatory training hours by suggesting job related TMS courses. Develops and updates training guides, plans and written internal procedures; develops, modifies courses, researches, and recommends new or alternative training sources for and on behalf of HAS. Prepares education and training reports and distributes them to supervisors on a regularly scheduled cycle. Designated as the facility ICB (Insurance Capture Buffer) Coordinator. Develops and delivers training to staff, management and supervisory staff. Runs daily reports for ICB exceptions and distributes to supervisors for appropriate corrective training. Ensures ICB scanners are functional and remains the point of contact for hardware or software related issues. Creates specialized training for HAS leadership representatives (leads, managers, supervisors, etc.) based on performance measures and feedback from these stakeholders. Creates specialized training materials and/or conducts orientation sessions detailing HAS functions for employees outside of the department (Administrative Officers, Chief Medical Officers, Administrative Fellows, Interns, etc.). He/she develops and administers periodic training events on current HAS related topics for the entire workforce. Develops guidelines, instructional methods, materials, etc., and new or improved applications of educational technology to HAS training programs. Helps prepare healthcare system memorandums and service policies; especially when new VHA Handbooks and/or Directives are released that outline new legislation impacting HAS processes. Serves as the HAS coordinator for entry and tracking of all employee education and training hours utilizing established computer system software (Talent Management System, TMS). This also includes monitoring, entering and tracking supervisors' training hours and employees' training hours within the TMS. Utilizes Microsoft Word, Microsoft Excel and Microsoft PowerPoint software to develop training tools and materials. Utilizes the Veterans Health Information System and Technology Architecture (VISTA), Computerized Patient Record System (CPRS), Talent Management System (TMS), and other VA operating systems to perform regular duties as assigned. Required to participate in Prevention and Management of Disruptive Behavior (PMDB) training leading to certification as a trainer, organize and deliver PMDB training to all HAS employees. He/she utilizes various training styles to train various @types of employees with differing education levels. Awareness of scheduling principles and systems. Work Schedule: Full Time. Monday through Friday from 8:00 am to 4:30 pm. Virtual: This is not a virtual position. Position Description/PD#: Training Specialist/PD10942A Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. This occupational series has an Individual Occupational Requirement (IOR) which is a minimum qualification requirement. To be considered for the position, you must ensure that the experience is reflected in your resume and/or if applicable, transcripts must be uploaded to support education requirement or substitution. Training Instruction Series 1712 Individual Occupational Requirements Education: Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled. OR, Specialized Experience: Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results. Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. In addition to the Individual Occupational Requirements above you must meet one of the following below.*You may qualify based on your experience and/or education as described below: You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assists in reviewing, analyzing and evaluating training courses and programs. Develops and updates training guides and plans and written internal procedures. Creates specialized training agendas and/or orientation plans which detail the scope and functions. Participates & provides input during orientation progress meetings, coordinates monthly trainings. Uses Microsoft Word, Excel and PowerPoint software to develop training tools and materials. OR, Education: Applicants may substitute education for the required experience. TRANSCRIPTS REQUIRED. To qualify based on education for this grade level you must have master's or equivalent graduate degree. OR, 2 full years of progressively higher level graduate education leading to such a degree. Combination: Applicants may also combine education and experience to qualify at this level. TRANSCRIPTS REQUIRED. You must have an combination of specialized experience and education beyond the first year. Note: One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. You will be rated on the following Competencies for this position: Communications Education and Training Oral Communication Problem Solving Research Teaches Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. There may be some walking; standing; bending; carrying of light items including training documentation or manuals, or small equipment, such as laptop computers, mobile LCD projectors; or driving an automobile. Incumbent may be susceptible to eyestrain from working long hours on the computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
