Driver Ability Associate
Date Posted: Jan 12, 2026
Requisition ID: 470766
Location:
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees.
The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:
Invest in our employees
Engage our customers
Provide sustainable systems
Embrace product innovation
Role Overview:
The Driver Ability Department initiates investigations into invalidation, revocation, or restriction of driving privileges. The Driver Ability Associate utilizes agency rules, regulations, policies, and codes in making determinations. You will answer internal and external phone calls and emails as well as process assigned paperwork and all related matters.
A high degree of knowledge of the BMV System Tracking and Record Support (STAR) system is helpful but not required.
This role is located in the central BMV Driver Records office at the Indiana Government Center in Indianapolis, Indiana.
Salary:
The salary for this position starts at $15.17 per hour, but may be commensurate with education and experience.
Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package.
A Day in the Life:
The essential functions of this role are:
Investigate referrals made to Driver Ability on State Form 54750.
Processes Vision Certificates State Form 22106.
Processes Bioptic Vision Certificates State Form 13226.
Processes Vision Screening Documentation Form 56520.
Processes Medical Review Form 54747.
Review, record and process daily submission files for Drive Evaluations and SDE Drive Test.
Correspondence within BMV and outside agencies, Branches and BMV Approved Rehabilitation Centers.
Assist in research, implementation and completion of department projects.
Provide customer service to internal and external customers with the utmost respect, expediency and accuracy possible.
Investigate inquiries from internal and external partners.
Updates to customer record as appropriate.
Works with the Indiana Driver's Licensing Medical Advisory Board.
Maintains all confidentiality of records following the agency's policy and Indiana Codes.
Provides accurate information on each and every call from internal and external customers.
Ability to comprehend and retain information. Adaptive to change.
Process escalated Calls.
Assists with quarterly branch visits.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
Credentials:
High school diploma or equivalent.
1 year of clerical experience applying the below, outlined knowledge, skills, and abilities in a similar role.
Additional requirements:
Working knowledge of general office functions and clerical procedures.
Active listening skills.
Excellent critical thinking skills.
Strong written and verbal communication skills.
Strong organizational skills with the ability to prioritize tasks effectively.
Excellent attention to detail and proofreading skills.
Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
Ability to work independently.
Ability to provide effective and professional customer service to internal and external parties.
Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may provide direct supervision for one or more staff members.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.
