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Technical Intern

COUNTY OF BUCKS • Doylestown, PA • 18h ago

COUNTY OF BUCKS

JOB TITLE: Technical Intern

JOB CODE:

DEPARTMENT: Information Technology

UNION: 00

FLSA STATUS: Non-Exempt

GRADE: 00

POSITION SUMMARY:

The Technical Specialist internship role has been designed for someone who likes to have their hands on many different technologies and can work to provide technical solutions to business problems. This role will provide for an educational experience to the successful candidate. This position will be introduced to many different technologies and will work with IT team members to provide support and innovative solutions to current technology challenges. A typical week in the life of the technical specialist could have them working a camera to record a meeting, designing a new interface to an existing application, building interactive web interfaces, addressing cybersecurity issues, and working with end users on their applications.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Able to use new technology from a software, hardware, and A/V equipment.

Be able to learn new products and technologies as they become available to find the best methods for using them.

Motivated to do problem solving and have problem solving skills.

Evaluating existing and emerging technologies and identify how they can be used to solve business needs.

Create application designs and develop web pages to streamline business processes and programs.

Providing customer support and documentation for programs and applications.

Troubleshooting technical issues.

Finding ways to increase productivity and reduce expenses.

General understanding of n-tier architecture, IIS and SQL.

Be able to take control of issues and take the lead.

Identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner.

Recommend, schedule, and perform software improvements, upgrades, and/or purchases.

Develop, implement and maintain policies, procedures, and associated training plans.

Where necessary, provide end-user training and support through verbal and/or written communications

Interact and negotiate with vendors, outsourcers, and contractors to secure software, products, and services.

Performs similar or related duties as assigned/required.

QUALIFICATIONS REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School graduate or equivalent.

A student currently matriculating in a 2 or 4 year college degree program in an IT-focused area.

Working technical knowledge of current Windows operating systems.

Strong interpersonal and oral communication skills.

Ability to conduct research into software issues and products as required.

Ability to present ideas, solutions and document them in a user-friendly format & language.

Highly self motivated and directed.

Keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Strong customer service orientation.

Experience working in a team-oriented, collaborative environment.

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