This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office *
Who are we looking for?
Choice Hotels has an exciting new opportunity as our Manager, Resiliency and Platform Engineering in the SkyTouch Technology division. SkyTouch Technology is an independently operated division of Choice Hotels that provides the most widely used cloud-based (SaaS) hotel property management system. As a key member of the SkyTouch Technology organization, this role is responsible for leading the teams and practices that ensure the reliability, resilience, and operational readiness of a mission-critical, multi-tenant SaaS platform operating at enterprise scale.
Are you a leader who can operate effectively in complex, always-on environments, hold teams accountable for reliability outcomes, and balance immediate operational demands with long-term platform resilience? The #SkysTheLimit when you #MakeItYourChoice! We encourage you to apply today!
Your Responsibilities
Serve as a senior technical authority for resiliency and reliability, influencing platform architecture, operational design standards, and cross-domain engineering decisions beyond the immediate team.
Lead and manage multiple engineering teams focused on application resiliency, data resiliency enablement, and engineering platform improvements, ensuring clear direction, priorities, and accountability.
Own and drive year-round resiliency initiatives that reduce the likelihood and impact of outages in mission-critical systems, particularly during peak travel season when system stability directly impacts revenue and guest experience.
Eliminate recurring production issues by addressing systemic root causes such as runtime instability, memory leaks, incorrect failure propagation, unsafe operational practices, and brittle defaults.
Define and enforce standards for observability, monitoring, alerting, and operational readiness that improve signal quality, reduce unnecessary paging, and accelerate diagnosis and recovery.
Lead platform and runtime modernization efforts including upgrades, containerization, serverless development standards, and engineering toolchain improvements while feature delivery continues in parallel.
Improve developer experience as a reliability and quality lever by delivering tooling, frameworks, templates, documentation, and paved-road solutions adopted across engineering teams.
Partner with enablement teams and application teams to drive adoption of standards and practices without owning their feature roadmaps.
Apply automation and pragmatic use of AI where it demonstrably reduces engineering toil, accelerates remediation, or improves operational outcomes, prioritizing durability and adoption over experimentation.
Translate technical risk into clear business @context and communicate progress, outcomes, and priorities to engineering and technology leadership.
Your Experience, Skills & Competencies
Bachelor's degree in related field required or equivalent experience
Master's degree in related field preferred
At least 10 years' experience in in software engineering, platform engineering, or reliability-focused roles, with multiple years leading engineering teams.
Proficient in Microsoft Outlook, Excel, PowerPoint and Word
Demonstrated success improving the reliability of distributed systems through systemic fixes rather than reactive incident management.
Strong technical background in Java-based systems, cloud environments, and modern application architectures, including microservices, event-driven systems, and legacy platforms.
Experience leading large-scale platform, runtime, or foundational technology modernization efforts in production environments.
Proven ability to define engineering standards and drive adoption across teams without direct ownership of their delivery commitments.
Experience improving observability, monitoring, and operational practices to reduce noise, accelerate diagnosis, and improve recovery outcomes.
Comfort operating in environments where reliability issues have direct revenue and customer experience impact.
Practical experience applying automation and AI-enabled tools to improve engineering productivity, quality, or operational outcomes.
Strong communication and leadership skills, with the ability to set technical direction, make decisions under uncertainty, and hold teams accountable for durable outcomes.
Successful candidates for this role consistently demonstrate the following leadership competencies:
Manages Complexity: Effectively navigates complex technical and organizational environments by synthesizing incomplete or conflicting information, identifying root causes, and making sound decisions that balance short-term delivery with long-term system health.
Decision Quality: Makes timely, well-reasoned decisions under uncertainty, particularly when reliability, revenue, and customer experience are at risk. Willing to take accountability for decisions and adjust course based on outcomes and learning.
Ensures Accountability: Establishes clear expectations for teams and individuals, follows through on commitments, and holds self and others accountable for delivering durable outcomes, not just activity or effort.
Drives Results: Consistently delivers meaningful improvements in platform stability, resiliency, and engineering effectiveness despite competing priorities and ongoing feature delivery. Maintains focus on outcomes that materially reduce operational risk and toil.
Develops Talent: Builds strong engineering teams by coaching, mentoring, and developing engineers with diverse skill sets. Creates an environment of ownership, learning, and continuous improvement while raising the technical and leadership bar over time.
Your Team
This is a leadership role that will report to the Director of Software Engineering.
You will have up to 15 direct report(s) and collaborate with cross functional departments on a regular basis OR You will manage multiple engineering teams with dedicated capacity focused on resiliency and platform work, and you will collaborate closely with enablement teams and application teams across the organization.
This role is not eligible for sponsorship
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
