Customer Value Manager - Enterprise (Remote)

CrowdStrike, Inc. • Kirkland, WA • 3h ago

CrowdStrike, Inc. Full time R26179

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed --- we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike's overall strategy of Delighting Our Customers.

Comprised of Customer Value Managers, the CVMO partners work with Prospects and Customers to deliver a guided path to verified outcomes rooted in their organizational priorities. CVMs play an integral role with the account team to lead strategic Value Proposal discussions, Executive Business Reviews (EQBRs) and coordinated Partnership Success Reviews (PSRs). These conversations ensure

Customers have a robust plan governing goal achievement as a CrowdStrike Customer, and a long-term, strategic plan for cyber security maturity and growth. CVAs will focus on giving key presentations to customers everywhere. They will highlight the benefits to customers and help them navigate their experience with CrowdStrike. This includes explaining our adjustable licensing model. The aim is to ensure customers fully benefit from their investment in CrowdStrike and minimize financial risks in their companies.

This is a fully remote position with up to 25% travel required. You will be aligned to enterprise accounts. We are seeking talent in the PST and MST time zone in North America.

What You'll Do:

Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth. Augment Field Sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews and Partnership Success Reviews, including Value Realized Analyses.

Support Customers in driving towards outcomes as defined by Customer. Develop a comprehensive knowledge of Customer's goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs.

Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale.

Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers.

Connect all Customer data sources and uplevel documented insights to share in Value Proposals, Executive Business Reviews and Partnership Success Reviews (PSRs).

Partner with entire account to provide sales management secondary view of risk in accounts through completion of Heatmap of Risk Indicators.

Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.

Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.

What You'll Need:

5+ years of experience in related, customer-facing functional role (e.g. consulting, finance, business grow

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