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ITSM Process Lead

General Dynamics Information Technology • Offutt Air Force Base, NE • 8h ago

Req ID: RQ212723

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Program Delivery and Execution

Skills:

Analytical Thinking,Enterprise IT,Information Technology (IT) Services

Certifications:

ITIL v4 Foundations - ITIL 4 - ITIL 4

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as an ITSM Process Lead supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As an ITSM Process Lead supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

HOW ITSM PROCESS LEAD WILL MAKE AN IMPACT

Establishes and oversees governance frameworks, to include ITSM4Gov tailored to SCITLS, working with the government, processes, and controls to ensure program operates effectively and aligns with strategic objectives.

Ensures compliance, accountability, and performance measurement across all program areas.

Works closely with program leadership, stakeholders, and compliance teams, providing structure and guidance through the continuous refinement and maturing of ITSM4Gov cross-functional management processes needed to deliver consistent, high-quality outcomes aligned with DoD and SCITLS requirements and to ensure swift resolution of outages and efficient and effective daily operations.

WHAT YOU'LL NEED TO SUCCEED:

Education: BA/BS or equivalent

Required Experience: 8+ years of experience

Security Clearance Level: Top Secret with SCI eligibility

Required certification: Ability to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 months

Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

SCITLS

The likely salary range for this position is $129,813 - $149,284. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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