Summary This Transportation Assistant position is in the Voluntary Services line at the Manchester VA Medical Center, located in Manchester NH. This position is a full time position at 40 hours per week. Responsibilities This position serves as a Volunteer Transportation Network (VTN) Coordinator for the Volunteer Service in the Manchester VA Health Care System (VAHCS). The position reports directly to the Chief, Center for Development & Civic Engagement (CDCE). This position acts at the facility level and works as a primary contact for all volunteer drivers who assist Veterans with their transportation needs across the Manchester VAHCS and its CBOCs. The primary purpose of the position is to coordinate the network of volunteer drivers through forecasting, procedure development, quality improvement and implementation, modification of processes, evaluation, and ongoing operational flow of the Volunteer Transportation Network program. Duties may include but are not limited to: Responsible for coordinating, planning, budgeting, and maintaining consistency of the VTN program. Distributes and balances workload for volunteer drivers according to assigned schedule. Monitors driver progress through established routes and tracks relevant data such as miles traveled, fuel consumption, and passenger totals. Tracks status of VTN-related work and makes day-to-day adjustments in accordance with established priorities. Coordinates with the Voluntary Service Officer on problems such as last-minute transportation arrangements, staffing issues, and call ins. Tracks driver hours, milage, medical driving suspensions. Creates written guidance as necessary and communicates with drivers throughout the health care system on any changes within the VTN program. Ensures all drivers understand how to utilize the government purchase cards, acts as the point of contact for any incidents, and makes written instructions, reference materials, and supplies available for VTN fleet vehicles and drivers. Responsible for tracking all vehicle histories including trip logs, credit card receipts, accident reports, pictures, and repair slips. In the event of vehicle maintenance, the VTN Coordinator tracks the timeframe and cost of the repair. Research regulations and rules regarding national initiatives and makes appropriate changes to the VTN program. Communicates agency, local polices, and priorities to drivers using vehicles and equipment in the VTN program. Monitors working conditions such as seating, ventilation, lighting, and safety in all VTN vehicles. Work Schedule: Monday-Friday 6:00am-2:30pm, Full time. Compressed/Flexible: Not Available Telework: This position is authorized for telework on an Ad-hoc basis. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD010625 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Available. PCS Appraised Value Offer (AVO): Not Available. NOTIFICATIONS: This position is in the Competitive Service. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and @type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. This position is not a Bargaining Unit position. The incumbent may be required to travel to other VA campuses and CBOC's. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary/trial period Subject to background/security investigation Pre-employment physical required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/16/2026. EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 06 position you must have served 52 weeks at the GS 05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: answers questions/resolve concerns with customers, patients, family members, medical staff; tracking, collecting and organizing data in an automated spreadsheet or database; knowledgeable in regard to consult management, scheduling, admissions, discharge, transfer, and/or administration with patient processing; prepare and produce written instructions and a variety of correspondences; and coordination of transportation to include scheduling, data collection, and tracking. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical) Database Administration Information Management Oral Communication Transportation Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Working Conditions: Incumbent will be exposed to stressful working situations that will require a mature attitude and collective reasoning to overcome. The incumbent is subject to a great deal of stress because of the high volume of work, the need for accuracy, frequency of interruptions and ever changing demands due to program changes. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
