Host(ess) - PM Shift

Crescent Hotels and Resorts • Oak Brook, IL • 15h ago

Description

Offering a calm haven and chic sophistication, Le Méridien Chicago - Oakbrook Center sits next to the eponymous shopping center in Oak Brook, Illinois. From our superb vantage point, guests can easily access attractions throughout Chicago, including Drury Lane Theatre, Elmhurst Art Museum and downtown.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard

to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our Food and Beverage Team to fill the position of host(ess). We are committed to providing you with:

Highly competitive wages

An exceptional benefit plan for eligible associates & your family members

401K matching program for eligible associates

Discounts with our Crescent managed properties in North America for you & your familymembers.

Hotel room discounts at Marriott branded properties worldwide

In this role, The Host presents a positive first impression of the restaurant friendliness, excellent service, and high standards. They are responsible for managing the seating charts for the outlet and greeting guests upon arrival before seating. They assist in maximizing revenue by ensuring that seating times are optimized, and guests are strategically seated based on preference and outlet standards.

Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.

Maintain general knowledge of all menu items, liquor brands, wines, beer brands, and non-alcoholic selections available in the assigned outlet.

Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.

Complete opening and closing side duties.

Greet guests and inform of any wait times, while monitoring any wait list to seat guests as quickly as possible.

Seat guests and provide menus, using the guest information in the Reservation System to personalize their stay while introducing the guest to their server.

Enter and confirm guest information into the Reservation System, noting all preferences and dietary restrictions.

Greet incoming and departing guests warmly with a genuine smile and eye contact.

Answer incoming calls and emails to the outlet, providing the appropriate service in accordance with hotel standards.

Manage the flow of guests into the Dining and Bar areas and maintain ambiance in the outlet in accordance with hotel standards.

Assist outlet staff with food running, table bussing, or other duties as required during busy periods.

Be observant to guests' needs throughout dining experience to ensure they receive high quality service.

Use all chemicals in accordance with OSHA regulations and hotel requirements.

Maintain a professional and personable appearance at all times, according to hotel standards.

Successfully achieve the hotel's core competencies including work product, teamwork and culture, guest and customer service, work ethic, and impact-oriented problem solver.

All other duties as requested.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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