Senior Technical Support

TEKsystems • Dallas, TX • 1d ago

Description

Responsible for providing customer support in the local office computing environment and providing maintenance and support for local area network and client office systems and applications. 100% Telecommunications role, with a heavy emphasis on OSP and Fiber Engineering. This role needs a strong focus on Splicing, Permitting, 3rd Party Construction/Engineering Vendor management, and overall FTTH (Fiber to the Home). Only apply if you HAVE the experience with the listed above.

Skills

Technical support, Support, Troubleshooting, Windows, Root cause analysis, Incident Management, Asset Management, Citrix, Outlook, A/V, Cirtix, Imaging, Customer service, Win10, Win11, TCP/IP, Networking, Security, Application support

Top Skills Details

Technical support,Support,Troubleshooting,Windows,Root cause analysis,Incident Management,Asset Management,Citrix,Outlook,A/V,Cirtix,Imaging,Customer service,Win10,Win11

Additional Skills & Qualifications

Primary Responsibilities and/or Essential functions:

Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issues

Record all changes to all hardware assets in the Asset Management System (AMS)

Configure, test for quality assurance, deploy and support computers, smartphones, printers and other hardware provided by client.

Support telecoms and voicemail moves, adds & changes

Support all client remote access & remote computing solutions to non-client computers, tablets & smartphones, including Citrix, Outlook Web Access, secure email, Virtual Machines and other solutions as they become available

Provide setup and support for A/V issues in office, including meetings and presentations

Provide IS orientation and training for new hires

Learn & support new technology relating to client in order to provide support

Participate in IS meetings & calls, as required

Provide on-call and after hours assistance for local office

Identify and document office-specific IS procedures in the IS Knowledgebase

Knowledge, Skills & Abilities:

5+ years of professional experience within a fast-paced, high-pressure professional services environment.

Strong knowledge of Microsoft Windows & Office Suite, Document Management, Web Apps, Citrix, VPN, Smartphones. Apple OS & Virtual Machine knowledge is a plus.

Solid understanding of TCP/IP Networks and network security.

Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency.

Interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow the instruction effectively from a diverse group of clients, attorneys and staff and provide information with ordinary courtesy and tact.

Ability to communicate effectively with customers and upper management, and develop and maintain good working relationships with other members of IS a

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $29.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dallas,TX.

Application Deadline

This position is anticipated to close on Jan 16, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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