We are seeking a detail-oriented and proactive Account Coordinator to join our Employee Benefits team. In this mid-level role, you will manage and support day-to-day operations for a portfolio of client accounts, ranging from small to large groups. You will collaborate closely with Account Managers, Account Executives, clients, and carriers to ensure smooth processes, accurate data, and exceptional client service.
Hybrid Role:
M/F Remote
T/W/TH in office at our Sandy, UT location
40 Hours a week
Hourly Pay Range: $27 - $32
Key Responsibilities:
Client Service & Communication
Manage daily communication with assigned client accounts, ensuring timely and effective service delivery
Respond promptly and professionally to service needs of clients and the account management team. Communicate via email, phone, and video conferencing.
Occasional need to attend onsite client meetings with team.
System Management & Administration
Gain expertise in and utilize Employee Navigator and BenefitPoint systems to manage employee benefits
Provide training to HR users on operating benefit administration systems
Maintain electronic filing and required data in agency management systems
Prepare basic census data using Excel for carrier coordination
Enrollment & Carrier Coordination
Support Account Managers with enrollment needs for assigned accounts
Resolve carrier discrepancies for automated lines of coverage
Address discrepancies from third-party enrollers promptly and accurately
Coordinate with carriers to establish portal access for new groups
Oversee the enrollment census process with multiple carriers
Process close-outs with carriers on tight deadlines
Conduct and finalize close-out audits within 45 days of the renewal date
Prepare deliverables and marketing materials to distribute to clients
Qualifications:
Required:
High school diploma
1-2 years of experience within client facing administration or management.
Preference for experience in employee benefits, human resources, insurance, or a related field
Preferred:
Life, Accident, and Health Insurance License (or ability to obtain within 1 year of employment)
Bachelor's degree
Prior experience with benefit administration platforms (Employee Navigator, BenefitPoint, or similar)
Skills and Attributes:
Exceptional attention to detail and organizational skills
Strong problem-solving abilities and a proactive mindset
Basic Excel proficiency for census data management
Proficiency in MS Office
Comfortable working with technology and learning new systems
Ability to manage deadlines and multitask in a fast-paced environment
Ability to train and support clients with varying levels of system knowledge
Excellent written and oral communication skills, with the ability to engage professionally via multiple channels
Why Join Us?
This offers the opportunity to work with diverse client accounts and develop expertise in employee benefits administration. For motivated individuals, there are opportunities for career advancement and growth within our expanding organization. You'll work alongside experienced professionals and contribute to delivering exceptional service to businesses in our community.
What We Offer:
Medical/dental/vision/life insurance
401k matching program
Health Savings Account funding and voluntary insurance options
Professional development and learning opportunities
Growth opportunities within a growing organization
A motivated, collaborative team environment
About HUB:
HUB International is a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. At HUB, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. With over 19,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
Why Choose HUB?
At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
are seeking a progressive work environment at a rapidly growing organization
have a desire to help others protect their future
have an entrepreneurial spirit and are challenged by the opportunity to grow the business
are focused on learning and development to enhance your industry knowledge and expertise
are a self-starter willing to invest time and energy to learn the technical aspects of our business
believe in integrity and building success by developing relationships with others
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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