Advisor, Student Accounts (A)

University of Miami • Coral Gables, FL • 1d ago

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\eRecruiting\ApplyforaJob.pdf) .

The Advisor, Student Accounts provides high-level specialized assistance to students, parents, and University partners regarding the detailed financial analysis of all student accounts' processes. Additionally, the Student Accounts Advisor coordinates and performs all student account processes to support retention and resolve account delinquencies and is responsible for financial processes that support financial departmental operations. This position provides subject matter expertise on all high-level customer service escalations and delivers first-class service to students, parents, external organizations, and all other student related units.

CORE JOB FUNCTIONS

Resolves all high-level inquiries for students and parents regarding Student Accounts' financial information as the subject matter experts in person and via the University case management system. Responds and resolves specific requests for students from Senior leadership. Educates students and parents in University, State and Federal policies and guidelines regarding payment plans, third party sponsored payments, tuition tax forms, and other financial services. Assists students and delegates on Monthly Payment Plan options and requirements. Provides support to non-enrolled students for delinquent or past due balances. Determines student account status and provides resolution for all financial holds. Ensures the accuracy of financial transactions posted to the student information system and submits corrective entries accordingly. Provides and validates 1098T tax data and form reporting breakdown per IRS regulations and University guidelines. Guides students and families on the state Florida Prepaid Plan options related to the University. Establishes and maintains Third Party Sponsors contact information, billing, documentation, processes, and files for the purposes of receiving payments for services provided and ensure compliancy. Processes and reviews all student financial refunds, stale dated checks, and unclaimed property due diligence. Completes daily entries of all tuition remission and tuition waivers requests per Financial Planning and Benefits policies. Provides information related to the published University Tuition and Fees rates inclusive of special pricing programs specific to academic programs for all careers. Validates term pricing in collaboration with Financial Planning and Student Affairs to ensure accurate billing of tuition and fees for all careers and programs at the University. Handles governmental payments and billing adhering to specific military departments (EX: VA). Assists students with finalizing financial registration. Reviews and ensures documentation is complete to disburse financial aid. Advises students on entrance and exit interviews and other federal loans requirements. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor's degree in relevant field

Certification and Licensing:

Not Applicable

Experience:

Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

Skill in collecting, organizing, and analyzing data.

Ability to recognize, analyze, and solve a variety of problems.

Ability to exercise sound judgment in making critical decisions.

The University of Miami is recognized as one of the nation's premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Similar Jobs

International Private Bank- Investment Professional- Associate

JPMorgan Chase • Miami, FL • 28min ago

Finance, Accounting & Banking

We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's International Private Bank. If you have an...

28min ago

Go to Apply

Accounts Payable Clerk

Robert Half • Miami, FL • 5h ago

Finance, Accounting & Banking

Description We are looking for a detail-oriented Accounts Payable Clerk to join our team in Miami, Florida. This Contract to permanent opportunity offers an excellent chance to showcase your organizational skills and fin...

5h ago

Go to Apply

Sr. Electrical Engineer (Data Centers)

Jacobs • Miami, FL • 5h ago

IT & Engineering

This job opportunity is available at ANY location in the United States. Ideally, selected candidates will be near a JACOBS U.S. based office, but we intend to hire the "best" candidates. At Jacobs, we drive to make a pos...

5h ago

Go to Apply

Accounts Receivable Clerk

Aston Carter • Hialeah, FL • 5h ago

Finance, Accounting & Banking

Cash Applications Specialist need to support a large airline organization ! This is 5 days a week on site! Job Description The Cash Management team is seeking a diligent and detail-oriented Cash Applications Specialist t...

5h ago

Go to Apply

Claims Examainer - Workers Comp (Southeast State exp needed)

Sedgwick • Miami, FL • 6h ago

Finance, Accounting & Banking

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi...

6h ago

Go to Apply

Sales Consultant Trainee

CARMAX • Miami Lakes, FL • 6h ago

Management & Administrative

7198 - Miami Lakes - 6300 NW 167th St, Miami Lakes, Florida, 33014 CarMax, the way your career should be! Driven by the desire to provide an iconic customer experience At CarMax, we ensure customers can buy the vehicles...

6h ago

Go to Apply

Sales Lead

the Vitamin Shoppe • Pembroke Pines, FL • 6h ago

Sales & Marketing

Overview The Vitamin Shoppe is looking for a part-time Sales Lead. If you're passionate about health and wellness, interested in becoming incredibly knowledgeable about the latest and greatest supplements, and looking fo...

6h ago

Go to Apply

Sales Representative

Packing Corp of America • Miami, FL • 7h ago

Sales & Marketing

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport...

7h ago

Go to Apply

Industrial Mechanic NOW HIRING

Aerotek • Hialeah, FL • 11h ago

Legal & Paralegal

ACTIVELY HIRING AN INDUSTRIAL MECHANIC ON 3RD SHIFT TO JOIN OUR GROWING TEAM IN HIALEAH, FL! If you have experience working as a service technician/ industrial mechanic in the manufacturing space, email me directly at ch...

11h ago

Go to Apply

Administrative Assistant

Robert Half • Pembroke Pines, FL • 12h ago

Management & Administrative

Description We are looking for a dedicated Administrative Assistant to support daily office operations in Pembroke Pines, Florida. This is a contract position with the potential for a permanent role, offering a dynamic o...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.