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Quality Account Executive

International Paper • Memphis, TN • 1d ago

Job Description

Position Title:

Account Executive - Quality

Pay Rate :

$65,000-$85,000

PL8*

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. PL may vary by experience*

Category/Shift :

Salaried Full-Time

Physical Location :

Corporate Headquarters

Memphis, TN

The Job You Will Perform:

The Quality Account Executive (AE) is responsible for overseeing the claim-to-credit process for Containerboard open market customers, as well as managing returns and recycling for both IP converting (NAC) and open market. This role is dedicated to delivering Customer Excellence beyond product delivery, ensuring prompt resolution of complaints and effective management of any rejected or quality hold inventory. Success in this position requires building strong partnerships with Customer Technical Services (CTS), IP Recycling, Supply Chain, Sales, Customer Service, and Finance to consistently provide an outstanding customer experience.

Key Roles and Responsibilities:

Cultivate and maintain customer relationships to achieve high levels of satisfaction.

Receive and process customer complaints and credits using SAP CRM, collaborating closely with CTS, Sales, and Customer Service.

Manage roll removals or coordinate virtual returns in partnership with CTS, Sales, IP Converting, and IP Recycling.

Track complaint status with CTS, Manufacturing, and Sales to ensure timely resolution.

Work with CTS and Supply Chain to oversee aged or quality hold inventory at distribution centers and ports.

Serve as a liaison with Transit Advantage to recover costs associated with shipping damage.

Collaborate with Sales, Customer Service, Supply Chain, IP Recycling, Mill PS&D, Finance, Credit, and other cross-functional teams to ensure all customer needs are met.

The Skills You Will Bring:

Prior customer service and/or supply chain experience

Understanding of supply chain model: order management, production scheduling, transportation planning and execution.

Strong communication and interpersonal skills

Technical and analytical skills to use tools required to manage different customer service models

Bachelor's degree in business, logistics, supply chain, operations management or equivalent.

Technical Skills

2+ year extensive Microsoft Office Suite (MS Word, Excel, PowerPoint, etc.)

SAP R/3, APO, and/or other Order Management system experience preferred

Competencies:

Action Oriented

Timely Decision Making

Composure

Customer Focus

Functional/Technical Skills

Problem Solving

Organizational Agility

Written Communications

Priority Setting

Time Management

The Benefits You Will Enjoy:

Paid time off including Vacation and Holidays

Retirement, and 401k Matching Program

Medical & Dental

Education & Development (including Tuition Reimbursement)

Life & Disability Insurance

The Career You Will Build:

You will have opportunities to learn, develop, and contribute to the success of International Paper.

Our team is comprised of members with diverse backgrounds.

You will have the opportunity to grow your global business acumen and perspective.

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're Proud to be IP .

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting InternationalPaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.

Job Identification 1082388

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