At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Inside Sales Director

In the Utility Sales Support role, you will be responsible for the execution of daily customer activities including order entry, tracking, and order management with local business units and other ABB groups. Additionally, the role will expand to support activities at our agent accounts.

While this is a remote position, candidates must be located in the United States.

You will be mainly accountable for:

Utilize ABB's tools and processes including product configuration tools, order entry and business systems.

Coordinate activities with local business units to track orders and assure on-time customer delivery.

Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.

Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.

Attend meetings to exchange information and analyze contract requirements.

Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.

Duties may require domestic travel to customer location or ABB site.

Initiate change orders and expedite collection of overdue invoices.

May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Qualifications for the role:

Bachelor's Degree in engineering, business or related field preferred

Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience

General knowledge of power transmission & distribution products/systems preferred

Previous experience with business to business customer support preferred

Must have knowledge and skill in utilization of computer databases; empower experience preferred

Candidates must already have a work authorization that allows them to work for ABB in United States.

More about us:

ABB Installation Products Division (formerly Thomas & Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold reclosers and switchgear, capacitor switches, current limiting fuses, Homac distribution connectors, Hi-Tech Valiant full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includ

ABB INC

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Utility Sales Support