Field Service Engineer (HPLC) - NJ/PA

ThermoFisher Scientific • Allentown, PA • 5d ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location:

This position will travel between sites in New Jersey and Pennsylvania . Relocation assistance will not be provided.

How you will make an impact:

Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

What you will do:

Perform on-site installation, repair, maintenance, qualification, and validation of Liquid Chromatography, Charged Aerosol Detectors, Mass Spectrometry, and other instruments.

Use customer management software to track service calls, manage parts inventories, and complete job tasks.

Review reports and documentation from customers, and inspect malfunctioning products to determine nature and scope of problem.

Analyze, review, and inspect findings to determine source of problem, and recommend repair, replacement, or other corrective action.

Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.

Analyze chemistry and instrument reports in the process of diagnosing technical or application problems.

Client-focused, working in conjunction with other Unity Lab Services teams and Sales to help ensure that effective service is provided to the customer.

Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.

Other duties may be assigned.

How will you get here?

Education:

Bachelor's Degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field

Experience:

5+ years hands-on experience installing, troubleshooting, repairing and calibrating sophisticated analytical instruments.

Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems.

Strong diagnostic and problem-solving abilities for hardware and software issues.

Knowledge, Skills, Abilities:

Effective communication skills and establishing good customer rapport are essential.

Ability to prioritize service requests and produce clear and concise documentation.

Must be available to travel overnight up to 50% within the territory or other areas as required. Possibly more for training and initial certifications. Ongoing technical training and certifications will be required.

Ability to safely lift 50 lbs. with assistance and work in laboratory environments.

Ability to bend, squat, stretch, and reach daily in a service function.

Maintain a valid driver's license in the state you reside and a safe driving record.

Follow all safety protocols and be able to work in cleanroom environments when required.

Compensation and Benefits

The hourly pay range estimated for this position based in New Jersey is $40.06-$50.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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